Senior Manager, Customer Success Strategy & Operations
Jobleads-US
DocuSign is seeking a Sr Manager, Strategy & Operations for Success Plays to design and continuously improve Customer Success processes across the lifecycle, with a focus on CxMs, SOPs, and interlocks with Sales and Services. You will partner with Customer Success Experience, GTM, Analytics, Applications Engineering, Product, and Enablement to standardize workflows and reduce friction.
Reporting to the Senior Director, Customer Success Experience, you will map end-to-end lifecycle processes,
#J-18808-Ljbffr Jobleads-US$205k - $250k
...ground up, we own and operate each layer of the stack... ...your career, help our customers and partners advance their AI strategies, and be part of a high-... ...GPU compute power. As a Senior Manager, Customer Support, you'... ...a passion for customer success, a deep understanding of...OperationsSeniorFull timeTemporary work$116k - $174k
...Senior Manager, Customer Success Restaurant365 is a SaaS company disrupting the restaurant industry!... ...solution for accounting and back-office operations for restaurants. Restaurant365's... ...customer loyalty. Customer Success Strategy: Develop and implement customer success...OperationsSeniorFlexible hours- ...Docusign is seeking a Sr Manager, Strategy & Operations - Customer Success to lead process design and SOPs across the customer lifecycle. You will partner with CS Experience, GTM, and Enablement to standardize plays and reduce friction while aligning with Docusign’s customer...OperationsSenior
- ...Parthenon in San Francisco handles Strategy and Execution for private equity backed... ...across go‑to‑market, pricing, customer success, product and operations. Ideal candidates bring 5+ years in... ...acumen, and proven ability to influence senior stakeholders; travel and extended...OperationsSenior
$174.55k - $222k
Google Customer Solutions (GCS) sales teams are trusted... ...focus on customer success by bringing the best... ...offered or in a Commercial Strategy & Operations-related occupation.... ...development or management consulting; Strategic... ...driven recommendations to senior leadership or...OperationsSeniorFull time- ...Position Summary The Service Strategy Senior Manager is a client-facing... ...clients on strategies to improve customer loyalty, retention, and lifetime... ...strategy, technology, and operations skillsets, including... ...zonesOwning the commercial success of engagements, including margin...OperationsSeniorSeasonal workLocal areaVisa sponsorship
$150k - $300k
...enterprise data management and security solutions... ...Platform enables customers to protect,... ...Position OverviewThe Senior Account Executive... ...for long-term success, and ensures new... ...mitigation, and operational excellence. The role... ...use and territory strategy.Executive...OperationsSeniorFull timeCasual workWork at officeWorldwideFlexible hours- ...other Internet properties for customers ranging from individual... ...Enterprise Account Manager Mexico & LATAM About the... ...Solution Engineers, Customer Success, and Sales Operations – all working together help... ...partners on go-to-market strategy. Examples of desirable...OperationsSeniorLocal area
$100k
...Senior Account Executive - Strategic Sales... ...configurable, and custom manufacturing solutions... ...lifecycle. With operations in the San... ...intersection of enterprise strategy, technical... ...operations, customer success, quality, finance,... ...qualified pipeline, manage opportunity stages...OperationsSeniorContract workH1bWork at officeRemote workWork visa$244k - $336k
...Senior Territory Account Executive, San Francisco... ...properties for customers ranging from individual... ...Executives, Channel Account Managers, Business... ...Engineers, Customer Success, and Sales Operations – all working together... ...technology and GTM strategies. Developing scalable...OperationsSeniorContract workLocal area$100k
...configurable, and custom manufacturing solutions... ...lifecycle. With operations in the San... ...This Role As a Senior Account Executive... ...intersection of enterprise strategy, technical... ...operations, customer success, quality, finance,... ...qualified pipeline, manage opportunity stages...OperationsSeniorWork at officeRemote workWork from homeHome office$110k - $140k
...Senior Manager, Customer Experience, Ever - SF San Francisco About Ever Ever is a direct-... ...integrated retail and reconditioning operation, making it dramatically easier for people... ...in customer experience, customer success, or customer operations, including direct...OperationsSeniorFull timeShift work$157k - $216k
...Senior Customer Engagement Strategy Manager Hybrid At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one... ...right in. About the Role The Strategy organization operates as a high-velocity engine at the intersection of...OperationsSeniorFlexible hours$179k - $246k
...builders and owners who operate with speed and... ...are too, let's talk.Senior Technical Account Manager (TAM) - Key AccountsOkta... ...identity, including customers, employees, partners... ...broad deployment strategies across Auth0 and Okta... ...collaboratively with Customer Success and Engineering....OperationsSeniorWork at officeLocal areaWorldwideFlexible hours$230k - $300k
...Senior Account Executive We are looking for a... ...Aerospike's most strategic customers and partners, and we... ...with Development and Operations/IT teams within large... ...planning and account management strategies. Proactively... ...solutions and customer success stories with Development...OperationsSeniorRemote work- ...Sleep Number are not only successfully onboarded onto the... ...HSA and FSA dollars from customers, ensuring a smooth and... ...portfolio. It involves managing multiple high-priority... ...simultaneously, balancing growth strategy, marketing initiatives, and operational execution. Acting as a...OperationsSeniorShift work
- ...values: Do the Right Thing, Customer Success, Employee Success, and... ...innovation. As a (Senior) Consultant, you will manage workstreams on consulting... ...primary Client contact for operational project questions, build... ...following areas: Omni-Channel strategy and optimization,...OperationsSeniorWork at officeRemote workWork from home
$150.1k - $227k
Job Category Operations About Salesforce Salesforce is the #1 AI CRM... ...humans with agents drive customer success together. Here, ambition meets... ...Do you enjoy a blend of strategy and operational execution? The... ...attention to detail, willingness to manage multiple priorities, and...OperationsSeniorWork experience placementLocal area$107.5k - $133.5k
...marketing AI capabilities operate, powering deeper customer insight and measurable... ...LiveRamp.com.As a Sr. Customer Success Manager for Media Partnerships at... ..., you will serve as a senior strategic advisor and... ...expert to consult their strategy and roadmap across the ecosystem...OperationsSeniorWork at officeWork from homeWorldwideFlexible hoursNight shift2 days per week$117k - $180k
...time passenger information, manage day-to-day operations, and improve service... ...provide Visa sponsorship. Customer Success at Swiftly The Account Management... ...customers. The Role The Senior Account Managers own the... ...Develop an upsell/retention strategy for midsize to large...OperationsSeniorWork experience placementCurrently hiringWork at officeHome officeFlexible hours$150k - $190k
As the Risk Strategy and Pricing Engagement Manager, you will play a pivotal role in analyzing... ...will be key to your success.Work Location: San Francisco... ...science/engineering, operations research or related analytics... ...party channels and help senior management make informed...OperationsSeniorWork at office3 days per week- ...construction change order management platform that brings... ...The Role We're hiring a Senior Director of Customer Success to own our entire post-sale... ...performing team with strong operating frameworks, documented processes... ...and present retention strategy to the board in the...OperationsSeniorFor contractorsRemote workDay shift
- Senior Manager / Director of Customer Success Mantle is a disruptive technology company that is helping manufacturers... ...and directing the day‑to‑day operations of Mantle’s Customer Success and... ...customer‑first people, processes, and strategies. Managing budgets, service...OperationsSeniorFull time
$148k - $185k
...are looking for product managers who bring exceptional... ...New York offices.The Customer Care team is at the forefront... ...with support operations teams to understand workflows... ...business impactDefine success metrics and drive data... ...an AI strategy that scales as Lyft grows...OperationsSeniorHourly payWork at officeLocal area3 days per week$150.3k - $179.53k
...Customer Success Manager, High Touch San Francisco, California Fin is the AI Customer Agent... ...deploy AI to transform their support operations and achieve strategic outcomes aligned... ...configuration best practices and prompt strategy. Monitor Fin usage patterns to...OperationsSeniorWork experience placementWork at officeLocal areaWork from home3 days per week$230k - $260k
...Notinos (our employees) are customer zero in bringing this... ...record to making and managing AI agents to... ...About the Role:The CX Strategy & Ops Lead is responsible... ...Identify and implement operating frameworks to streamline... ...customer support and success strategy and operations...OperationsLocal area$163k - $180k
We are looking for a Senior Employee Success Manager focused on performance, leadership development, and... ...pipeline for homegrown talent. People Operations Overview People Operations at... ...Organizational Performance, People Strategy, Talent Management, Management Consulting...OperationsSeniorApprenticeship- ...Accomplish Together Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted... ...influence our product strategy and business direction. What... ..., including C-suite, operations, finance, and sales teams...OperationsSeniorWorldwide
- House Rx is seeking a Sr. Customer Success Manager to lead customer initiatives across success, pharmacy operations, and financial growth. The role requires travel to customer sites up to 50% and strong relationship-building skills. You will partner with dispensers, clinics...OperationsSeniorRemote job
$161.9k - $300.7k
...accountability and Marketing Strategy in Hemophilia A (HemA... ...simple compelling customer-led content creation,... ..., Pharmacy Benefit Managers, Group Purchasing... ...position is integral to successfully delivering the... ...Decisions, and Experience Operations to optimize an omnichannel...OperationsSeniorWork experience placementLive inLocal areaRelocation packageShift work
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