Senior Student Financial Services Counselor

: Senior Student Financial Services Counselor 8532BR Finance & Administration Office of Student Financial Services Detailed

• Provide excellent services to students, parents, the RIT community and others with regard to a wide range of student financial services matters.
• Provide students, families and RIT departments with timely and accurate information regarding student tuition, room, board, fees and payments including financial aid and third party credits.
• Perform detailed work in the following areas: third party billing, collections, student account services, accounts receivable, cashier functions, and Federal Perkins Loan Program.
• Perform outreach to students and parents to resolve student account balances that may total over $25,000 per semester. Recommend solutions for payment plans. Exercise professional judgment in resolving past due balances.
• Demonstrate a strong working knowledge of applicable university policies and federal and state regulations related to all financial aid programs including, but not limited to, Federal Title IV Programs, NYS TAP, State VR programs, university funded financial aid, alternative loan programs, College savings and Prepayment Programs and other available financing options and payment plans.
• Maintain a thorough working knowledge of all functionality of the PeopleSoft Campus Solutions system and all other related student administrative systems, providing efficient, accurate processing of all student account adjustments, third party billings and deferment programs.
• Assist in testing new functionality for PeopleSoft, interfaces with internal departments and external agencies.
• Maintain a thorough understanding of federal loan programs in order to act as a resource and advise students in repayment and consolidation. Ensure that families and students understand the consequences of defaulting, and the impact on future credit. Actively pursue alternatives to minimize or eliminate defaulting on repayments.
• Answer incoming calls, process transactions and counsel walk up customers.
• Perform other tasks and special projects as requested by management.
• Participate in a minimum of 30 hours of training/professional development annually (or a pro rata amount based on standard working hours). Training must be applicable to the employee's role current within the Controller's Division with the intent of enhancing overall knowledge as well as the specific skills, whether functional or technical, required to perform successfully in the position

Department/College Description The Controllers Office team is comprised of accounting and financial professionals who work together to provide accurate, timely and actionable information and services to our customers while acting as good stewards of the university's financial resources. Minimum Qualifications Education/Experience:

• AAS in Business Administration, Accounting preferred or an equivalent combination of education and relevant experience.
• Knowledge of Oracle or similar financial applications, People Soft Campus Solutions or another enterprise system, web browsers and proficiency with MS Office
• An understanding of accounting principles, math skills and the ability to analyze financial data to make informed decisions

Skills:

• Must possess exceptional written and oral communication skills; strong customer service orientation; as well as a demonstrated ability to work collaboratively with others. Must work independently with minimal supervision and exercise professional judgment in carrying out all assigned responsibilities.
• Must be able to build and maintain key relationships with a wide-range of academic and/or other student-service departments to proactively identify and collaborate to resolve academic or financial issues.

Professional Area: Employment Category: Fulltime Staff Job Function: Wage Band: $18 - $30 Hourly/Salary Minimum: $18 Hourly/Salary Maximum: $30 How to Apply In order to be considered for this position, you must apply for it at: Click the link for search openings and in the keyword search field, enter the title of the position or the BR number. The direct link to this posting can be found here: Additional Details Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the "Great Colleges to Work For." RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit and . As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov Hourly/Salary Minimum: 18 Hourly/Salary Maximum: 30 jeid-d73d8b8959e8184fa348737db0212180