AI Solutions Engineer

At Unanet, we're reimagining how work gets done with AI. Our business operations span complex, fast-moving functions like Go-to-Market and Human Resources, creating countless opportunities to eliminate friction, automate repetitive work, and help people focus on what matters most. As an AI Solutions Engineer, you'll design, build, deploy, and continuously improve AI agents, automations, and workflows that solve real business problems. You'll partner with AI Enablement Strategists embedded within these functions, who identify and prioritize opportunities, while you determine the best technical approach and bring solutions to life. Building is the heart of the role, but it isn't the whole of it. You'll also serve as a technical expert for Glean, our enterprise AI platform, helping troubleshoot complex issues, support fellow builders, and ensure our AI ecosystem continues to scale effectively. You'll join the AI Strategy & Operations team, reporting to Unanet’s Vice President of AI Strategy & Operations while working day-to-day alongside the business teams you support. Together, you'll deliver practical AI solutions that create measurable business impact and become part of how Unanet works every day. What You’ll Do Build AI agents, automations, workflow tools, and prompt systems against a prioritized backlog defined in partnership with AI Enablement Strategists embedded in the business and department leadership. Each solution targets a specific, identified friction point with a clear definition of what “done” looks like. Work directly with end users throughout the build process. Involve them in design, testing, and iteration so adoption is built into the work rather than treated as a separate exercise after the fact. Own the technical approach for every solution you ship. Your Strategist partners determine what’s worth building; you determine how to build it. Stay engaged after deployment. Gather feedback from end users, track whether solutions are working as intended, and iterate based on what you learn. Build solutions with measurement in mind. Make sure what you ship can be tracked so your Strategist partners have the data they need to assess impact. Contribute every completed solution to Unanet’s shared AI solution catalog, documented so other teams can adapt it without starting from scratch. Partner with the AI Strategy & Operations function and IT when solutions require data connections, API access, or technical resources beyond what you can do alone. Participate actively in Unanet’s cross-functional builder community. You’ll be part of a group of AI builders working across the company, collectively responsible for sharing what’s working, raising the bar on how AI solutions get built, and growing the firm’s overall capability in this space. Provide post-deployment support to help end users get value from what you’ve built. This is a natural part of the role, particularly in the early stages of a solution’s rollout, though long-term support ownership will shift to other channels as solutions mature. Stay current on AI tools and techniques relevant to the functions you support. This space moves fast, and your effectiveness depends on keeping pace with it. Glean Platform Support Alongside your build work, you’ll spend a portion of your time helping Unanet’s employees get the most out of Glean, our enterprise AI platform. This is a real second responsibility, though building solutions remains the primary focus of the role. Troubleshoot non-trivial Glean issues across the company, including administrative problems, data connection failures, and agents that aren’t behaving as expected. Prioritize the AI Enablement Strategists and the agents they’re building. Their work depends on Glean running well, so they come first when issues stack up. Build a self-service support agent that employees can use to resolve common, tier-one Glean questions on their own, so your time is reserved for the harder problems. Take the more complicated issues yourself, and partner with the AI Strategy & Operations function and IT when a fix requires data connections, access, or technical resources beyond what you can do alone. Your First 90 Days In your first 30 days, you’ll focus on learning: the structure of the functions you’ll support, their workflows, their friction points, and the people who feel them most directly. You’ll work closely from the start with the AI Enablement Strategists already embedded in these functions, along with function leadership and the AI Strategy & Operations team, to set early direction. You’ll develop a clear view of where the highest-impact opportunities sit before your first build is underway. In your first 60 days, you’ll have your first solutions in progress or deployed. You’ll be building against a defined backlog in close collaboration with your Strategist partners and gathering real feedback from end users on what’s working. By day 90, you’ll have shipped at least one solution that is actively in use and tied to a business priority. You’ll also be contributing to the Strategist team’s longer-term roadmap by running feasibility assessments, flagging technical constraints early, and helping sharpen what’s actually buildable so the backlog reflects reality. Who You Are Demonstrated, hands-on experience building with AI tools: agents, automations, prompt systems, API integrations, or workflow tools. You have working artifacts you can describe in detail and point to. Experience working directly with end users to deploy and iterate on solutions, not just to deliver them. Experience supporting and troubleshooting for end users: diagnosing problems, fixing them, and working an issue through to resolution. You have a working understanding of how agents, data connections, and integrations behave in an AI platform, and the instinct to dig into why something broke. Ability to assess a business problem and design a practical technical approach, including knowing when a simple build is the right answer and when something more involved is required. Strong working knowledge of the current AI tool landscape, including frontier models, agent frameworks, and API integration patterns. Ability to communicate technical tradeoffs clearly to non-technical stakeholders. You can work effectively in rooms with business operators, managers, and end users and don’t need a technical audience to do your best work. Proven track record of deploying solutions that drive ongoing adoption and value. You partner with end users beyond launch, gathering feedback and iterating to improve outcomes. Ability to translate business challenges into practical technical solutions. You ask thoughtful questions, identify root causes, and design the right level of solution for the problem at hand. Bias toward action and execution. You build, test, and deliver quickly, prioritizing user feedback and continuous improvement over perfection. Deep curiosity about emerging AI technologies and a commitment to staying current on new tools, techniques, and capabilities, applying them to solve real business problems. Comfortable working at the intersection of technology and operations, with a genuine interest in understanding how people work and where AI can create meaningful impact. Experience navigating complex organizational environments, building cross-functional relationships, and collaborating effectively with teams such as IT, Security, Legal, and Operations. Ability to balance innovation with governance, knowing when to challenge the status quo, when to work within established processes, and how to build trust while driving change. Your Differentiators Experience working within or alongside enterprise or SaaS organizations, including navigating cross-functional dependencies, IT requirements, and organizational complexity. Familiarity with business operations workflows across functions such as go-to-market and HR, and the operational dynamics common to those areas. Experience building solutions structured for reuse: documented, adaptable, and usable by teams beyond the one you originally built for. Our Values We are a Team. Employees, customers, and partners working together. We are Customer-Focused. Customers are the heart of everything we do. We are Driven. Seeking exceptional outcomes. We Own our Success. Every employee has a stake in our company. We do the right thing and have fun in the process. The salary range for this opportunity is $102,000 - $120,000 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.