Customer Service Representative

Job Title

Job Description

Primary Duties & Responsibilities

• Contact customers to define the necessary scope of work.
• Work closely with credit and compliance to ensure orders are completed.
• Provide outstanding customer service.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers, such as sales, on updating policies and procedures for client services.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
• Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
• Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
• Responsible for revising and adjusting quotes.
• Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
• Pursue continuous improvement on their own activities and operations.
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
• Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
• Perform other work-related tasks as assigned.

Education & Experience Qualifications

• High School Diploma or GED Equivalent
• High educational degree (desirable)
• Sales Specialization (desirable)
• Mechanical knowledge is preferred.

Job Requirements

• Proficient in Microsoft Word, Excel, and Outlook
• Excellent Verbal and Written Communication skills

Competitive Benefits: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

Job Info

• Job Identification 41690
• Job Category Customer Service
• Job Schedule Full time
• Job Shift Day
• Locations 6750 South 57th West, Tulsa, OK, 74131, US