Project Manager, Professional Services

Role Description

PTC has a unique culture, which is fast-paced, driven and self-reliant. We are looking for talented, enthusiastic, and career-minded individuals to join our Professional Services PMO organization where you will have the opportunity to lead consulting services projects while working with a well-established and growing number of companies in a range of industries.

• Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of defined scope.
• Lead a full project lifecycle leveraging either the traditional PMI Process or Scrum/Agile approach.
• Work as a liaison within the Global Services organization, interfacing with R&D, Service Lifecycle Management Segment, Technical Support, Workforce Management, and all extended organizations.
• Identify and schedule project deliverables, milestones, and required tasks, providing early visibility to schedules/milestones that are at risk.
• Build detailed project plan and schedule for products across all processes, independently managing day-to-day operational tactical aspects of multiple projects.
• Coordinate and facilitate communications with management and across teams.
• Maintain product knowledge to increase efficiency in delivery of products.
• Organize and lead business requirements and design sessions with key stakeholders and technology team.
• Own contractual documents and manage contract changes.
• Jointly work with partners and support partner projects as needed.
• Maintain active engagement with existing customer base to ensure retention.
• Provide leadership and guidance to delivery team and customer team.
• Operate and participate in customer steering committees.

Qualifications

• Knowledge of and experience with industry-specific processes in Aerospace and Defense, Medical Device, High-tech Electronics, or Heavy Equipment manufacture.
• Knowledge of and experience with after-market service and supply-chain operation.
• Experience with Service Lifecycle Management (Service Parts Planning, Field Services) solution implementation.
• Experience with Cloud-based, Software as a Service offerings.
• Demonstrated experience working in heavily regulated industries and environments.
• Experience with Certinia.
• PMP Certification.

Requirements

• Bachelor’s degree and 3 – 6 years of Project Management experience.
• Availability for 25% of onsite travel to customer sites within the Americas.

Benefits

• Annual salary range between $120,000 - $140,000.
• Performance-based bonus eligibility.
• Opportunity to become a PTC shareholder through our employee share purchase program (ESPP).
• Medical, dental, and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement.
• 401(k) contributions and employer match.
• Flexible spending accounts.
• Life insurance and disability coverage.
• Generous commuter subsidy for office-assigned employees.