Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a music rights management organization in Los Angeles, California in a contract capacity with the potential to become permanent. This position focuses on strengthening cash flow by managing outstanding receivables, resolving billing concerns, and supporting accurate account maintenance across an established client portfolio. The ideal candidate brings a customer-focused approach, strong attention to detail, and the ability to work effectively with internal teams in a fast-paced environment.

Responsibilities:
• Manage a portfolio of customer accounts and partner closely with colleagues to drive timely collection of outstanding balances.
• Record incoming payments, apply cash accurately, and review account activity to identify and resolve discrepancies.
• Examine client agreements and account structures to interpret billing terms and support accurate invoicing practices.
• Compile account updates and performance details for recurring internal reviews and monthly reporting needs.
• Coordinate with internal departments to address billing questions, disputes, cancellations, and account adjustments while ensuring prompt follow-through.
• Escalate complex or overdue accounts to leadership when standard collection efforts have not produced resolution.
• Investigate account issues through research and reconciliation to support accurate balances and informed next steps.
• Contribute to broader accounts receivable operations by assisting with additional departmental tasks as business needs evolve.• Bachelor’s degree in Accounting, Business, or a related field preferred.
• Experience handling high-volume collections activities; accounts receivable experience is an advantage.
• At least 1 year of customer service experience in a structured work setting.
• Familiarity with Salesforce and NetSuite is helpful, though not required.
• Proficiency with Microsoft Office applications, especially Excel and Word.
• Strong verbal and written communication skills with the ability to interact effectively across teams.
• Excellent reading comprehension, organization, and time management abilities.
• Highly organized, proactive, and capable of working both independently and collaboratively.