Intake Specialist - Adult Mental Health, Harrington Hospital - 40 hours, Closing Shifts

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Reporting to the Operations Manager, the Intake Specialist performs the day-to-day clerical functions needed to support the clinical operations of the department. This includes, but not limited to, heavy telephone intake, patient registration, booking appointments, obtaining client data, identification, and insurance cards, typing correspondence, and managing phone & foot traffic, monitoring, tracking, troubleshooting, and resolving problematic issues to ensure accuracy and completeness of patient accounts. Adheres to Managed Care Insurance requirements & procedures. Responsible for verifying and/or obtaining initial authorizations for services for new patients and verifying authorizations & current insurance coverage for existing patients. He/she responds to & resolves billing and insurance related inquiries from clients, therapists, and doctors to ensure all necessary authorizations are in place and accurate. He/she researches and follows-up on outstanding problematic accounts to expedite collection activities. He/she reviews and processes all necessary Prior Approval forms and tracks their status. He/she is also responsible for the verification of charge entry and Revs. He/she will monitor and correct Clinician and Provider charge entry as well as enter missing Diagnosis as needed. This position participates fully in shared office tasks, including but not limited to: receiving visitors, scheduling appointments, reception duties and filing. Provides back-up coverage for other support staff and assists with coverage for other sites as needed. The Intake Specialist is required to collect co-payments, open and close a cash drawer, and balance his/her drawer on a daily basis. He/she is required to work with patients to book follow up appointments and with clinicians to reschedule or cancel patients when requested. Attends all staff meetings & trainings. He/she assists in the training of new personnel, and any other task as requested by Operations Manager.

General Description:

• Heavy telephone intake, patient registration, booking appointments, obtaining client data, identification, and insurance cards
• Typing correspondence, and managing phone & foot traffic
• Monitoring, tracking, troubleshooting, and resolving problematic issues to ensure accuracy and completeness of patient accounts.
• Adheres to Managed Care Insurance requirements & procedures.
• Responsible for verifying and/or obtaining initial authorizations for services for new patients and verifying authorizations & current insurance coverage for existing patients.
• He/she responds to & resolves billing and insurance related inquiries from clients, therapists, and doctors to ensure all necessary authorizations are in place and accurate.
• He/she researches and follows-up on outstanding problematic accounts to expedite collection activities.
• He/she reviews and processes all necessary Prior Approval forms and tracks their status. He/she is also responsible for the verification of charge entry and Revs.
• He/she will monitor and correct Clinician and Provider charge entry as well as enter missing Diagnosis as needed.

This position participates fully in shared office tasks, including but not limited to: receiving visitors, scheduling appointments, reception duties and filing. Provides back-up coverage for other support staff and assists with coverage for other sites as needed. The Intake Specialist is required to collect co-payments, open and close a cash drawer, and balance his/her drawer on a daily basis. He/she is required to work with patients to book follow-up appointments and with clinicians to reschedule or cancel patients when requested. Attends all staff meetings & trainings. He/she assists in the training of new personnel, and any other task as requested by Operations Manager.

Work Experience Requirements: At least 2 years of office experience. Included in such experience must be typing 40 wpm and handling high volume telephones. Must be able to multitask and maintain a calm demeanor. Must possess a sound knowledge of business systems and office procedures. Excellent customer service skills. Must be a team player. Meditech and Allscripts a plus.

Education Requirements: High School diploma with emphasis on business related courses. One year advanced education and training in the business/secretarial/medical field or equivalent experience. Bilingual in English and Spanish is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible.