Support Analyst
Netpace Inc
Customer Support Specialist
Receive customer inquiries via Web Portal regarding product functionality or problems; research with the customer to fully diagnose the issue then define solutions and respond within established timelines. When appropriate provide consultative guidance to customers towards the resolution to their service issue. Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve. Effectively manage expectations that are set with customers. Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions. Escalate unresolved client issues as necessary to ensure timely resolution.
Netpace IncVacancy posted 5 days ago
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