Field Service Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Field Service Technician Full Time Technical Quest Legal Address, Irvine, CA, US 3 days ago Requisition ID: 1112 Salary Range: $24.00 To $35.00 Hourly FIELD SERVICE TECHNICIAN – CALIFORNIA / EXTENSIVE TRAVEL Location: California | Field-Based | Must Reside Near a Major Commercial Airport Job Type: Full-Time, Temp-to-Hire Pay: $24.00–$35.00 per hour Overtime: Overtime eligible Travel: Extensive travel, generally exceeding 80%, including frequent overnight and airline travel Required Test: Human Performance Test Candidates may reside anywhere in California, provided they live within practical commuting distance of a major commercial airport with dependable airline service. The selected technician must be able to support early departures, late returns, short-notice travel, and frequent overnight assignments. About Quest International Quest International provides field service, technical support, preventive maintenance, equipment repair, and lifecycle services for medical-device manufacturers and other technical-equipment organizations. As a Field Service Technician, you will represent Quest at hospitals, medical facilities, and other customer locations throughout California and other assigned territories. You will install, maintain, troubleshoot, and repair professional A/V and electro-mechanical equipment while providing dependable customer support and accurate technical documentation. What You’ll Do Travel extensively throughout California and other assigned territories for scheduled and unscheduled service assignments. Install, configure, inspect, maintain, troubleshoot, and repair professional A/V and electro-mechanical equipment. Perform preventive maintenance and corrective repairs using approved service procedures and diagnostic equipment. Diagnose equipment failures to the field-replaceable unit, module, board, cable, connector, power-supply, sensor, motor, or assembly level. Troubleshoot Coax, HDMI, USB, Cat5/Cat6, wiring, connectors, power, network communication, and signal-flow problems. Support equipment such as monitors, displays, speakers, amplifiers, audio consoles, DSPs, video matrix switchers, control systems, PC interfaces, DVRs, and CCTV systems. Verify equipment operation after repairs and elevate unresolved technical issues appropriately. Complete accurate service reports, work orders, parts records, test results, photographs, checklists, customer updates, and final-resolution notes. Manage travel schedules, flights, hotels, rental vehicles, expenses, service priorities, and changing customer requirements. Communicate professionally with customers, technical support, service leadership, and other technicians. Follow hospital and customer-site safety, access, conduct, privacy, and documentation requirements. Work independently while maintaining dependable attendance, communication, and follow-through. What You’ll Bring High school diploma or equivalent. Current residence in California within practical commuting distance of a major commercial airport. Ability to reach the assigned airport reliably for early-morning, late-evening, and short-notice flights. At least three years of professional hands-on experience in A/V field service, electro-mechanical repair, medical equipment service, industrial equipment service, BMET, military electronics, avionics, robotics, mechatronics, or a closely related technical field. Experience performing installation, preventive maintenance, troubleshooting, corrective maintenance, and equipment repair. Experience independently diagnosing failures and completing FRU-, module-, board-, component-, or equipment-level repairs. Professional experience using a digital multimeter. Experience using additional diagnostic equipment such as a vacuum or pressure meter, frequency counter, oscilloscope, bench power supply, cable tester, signal tester, or electronic diagnostic tester. Strong cable and signal-flow knowledge involving Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and related media. Experience supporting professional A/V, control-system, medical, industrial, or comparable technical equipment. Strong customer-service, communication, and service-documentation skills. Ability to work independently with limited supervision. Ability to travel extensively, including overnight stays, airline travel, early departures, late returns, overtime, and changing customer schedules. Valid driver’s license. Reliable transportation and eligibility to rent and operate vehicles for field assignments. Ability to meet applicable work-related vehicle and insurance requirements. Ability to perform the essential field-service functions, with or without reasonable accommodation, including lifting up to 50 pounds and performing work that may involve standing, bending, crawling, climbing, and using tools. Compensation expectations within the approved $24.00–$35.00 hourly range. Willingness to accept a full-time, temp-to-hire employment opportunity. Willingness to complete the required Human Performance Test. Required Windows and Networking Skills You must be comfortable using Windows-based systems during equipment installation, configuration, troubleshooting, and documentation. Required skills include: Windows 10 and Windows 11 navigation File and folder management Task Manager Event Viewer and system logs Command Prompt or PowerShell ping, ipconfig, and tracert Static IP versus DHCP configuration Basic IP address, subnet, gateway, DNS, and network-adapter settings Public, Private, and Domain network profiles Remote Desktop or another approved remote-support tool Managing service reports, photographs, manuals, diagnostic files, and customer documentation Preferred Experience Professional A/V installation, integration, configuration, or repair Medical-device, hospital, clinical, biomedical, or controlled-environment experience CCTV, low-voltage, structured cabling, POS, kiosk, smart-hands, or remote-eyes support Industrial equipment, robotics, avionics, military electronics, or mechatronics BMET, electronics, electrical, or technical-school training CompTIA A+ or comparable technical coursework Control systems, DSPs, video matrix switchers, audio consoles, amplifiers, and PC-connected A/V systems Work-order, proof-of-work, field-service, or asset-management systems Microsoft Word and Excel Experience independently managing frequent airline travel, lodging, rental vehicles, expenses, and changing field schedules Supervisor-reference readiness Long-term interest in hands-on field-service work Travel and Working Conditions This is a travel-intensive, field-based position open to qualified candidates throughout California. You should expect: Travel generally exceeding 80% Service assignments throughout Northern, Central, and Southern California Travel outside California when required by customer or business needs Frequent overnight stays Local, regional, and statewide driving Rental vehicles Late-night returns Overtime On-call or customer-driven service windows Work in hospitals, medical facilities, controlled environments, and other customer locations The selected technician must maintain reliable access to a major commercial airport. Airport access is an essential operational requirement because assignments may require frequent flights, early departures, late arrivals, and rapid travel to customer locations. This is not a remote IT-support or help-desk position. Although the technician’s California residence will serve as the field-service home base, the role requires hands‑on equipment installation, troubleshooting, repair, customer interaction, extensive travel, and field documentation. Pay and Benefits Hourly Pay: $24.00–$35.00 Estimated Base Compensation: $49,920–$72,800 annually before overtime Overtime: Eligible based on business needs, travel, urgent service calls, customer access, equipment downtime, escalations, and applicable wage-and-hour requirements Employment Type: Full-Time, Temp-to-Hire Quest benefit programs may include: Medical insurance Vision insurance 401(k) Life insurance Supplemental insurance options Benefit eligibility, availability, and effective dates are subject to employment status and applicable plan terms. Hiring Process Qualified applicants may be asked to complete: Resume and employment-application review Recruiter phone or virtual interview Hiring-manager and technical review California residence and major-airport-access confirmation Confirmation of acceptance of the full-time, temp-to-hire employment structure Travel, schedule, compensation, transportation, and field-service readiness confirmation Windows and technical-skills validation Human Performance Test Supervisor reference checks before an offer Background check and other required pre-employment steps Reference checks must be completed before an employment offer is issued. Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, demonstrated ability, business requirements, and the ability to perform the essential functions of the position. Qualified applicants with criminal histories will be considered in accordance with applicable federal, state, and local laws. This version keeps the approved technical, travel, experience, pay, temp-to-hire, testing, and field-service requirements while expanding the recruiting territory to all of California and establishing reliable access to a major commercial airport as a required condition of the position. #J-18808-Ljbffr Quest-International