Senior Manager, Salesforce Platform

Summary We’re looking for a Salesforce Platform Manager to lead our in‑house Salesforce team and take end‑to‑end ownership of the platform as a core business system . This role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post‑sale operations. Our Salesforce footprint spans: Sales Cloud (complex sales motions) Service Cloud & Agentforce (support, automation, AI‑assisted workflows) Salesforce CPQ (high‑volume SaaS + complex Enterprise deals) Heavy automation and Flow‑driven business logic You’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional . How will you contribute? Platform Ownership & Strategy Own Salesforce as a long‑term platform , not a collection of features Set and maintain a clear vision for: Architecture, Automation patterns, Custom vs standard trade‑offs, Ensure Salesforce evolves deliberately as the business grows and changes Team Leadership Lead and grow a cross‑functional Salesforce team, including: Functional architects / Flow specialists, CPQ specialists, Admins and developers. Create space for specialists to own their domains while maintaining coherence across the platform. Establish clear ownership boundaries, decision‑making norms, and review practices. Technical Direction Be hands‑on enough to: Review designs, Challenge assumptions, Spot architectural risk early. Hands‑off enough to: Trust domain experts, avoid becoming the single point of failure. Promote consistent patterns across Flows, CPQ, integrations, and data models Business Partnership Act (or better still, grow your team members into a position where they can act) as the senior Salesforce partner to: Sales / SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal. Translate business strategy into platform priorities. Push back on short‑term fixes that create long‑term fragility. Delivery & Operational Excellence Balance roadmap work with operational stability Ensure: Clean deployments and release management, Sensible technical debt management, Strong documentation and knowledge sharing. Establish metrics for platform health, not just delivery velocity What Success Looks Like Salesforce supports complex business processes without constant firefighting. Specialists can move fast within clear architectural guardrails. Sales, Support and Service teams trust the system and rely on it. New products, pricing models, or service motions don’t require rethinking the entire platform. The Salesforce team is seen as a strategic partner, not an order‑taking function. What will you bring? 7+ years working with Salesforce in increasingly senior roles Experience leading in‑house Salesforce teams (not just projects or consultancies) Strong working knowledge of: Sales Cloud and Service Cloud, Salesforce automation (Flow‑first environments), CPQ concepts and lifecycle impacts (even if not the deepest CPQ expert) Experience with CPQ in SaaS or subscription businesses Familiarity with, or eagerness to learn, Agentforce, AI‑driven service workflows, or advanced Service Cloud features. Background working closely with Finance, RevOps, or Legal stakeholders. Salesforce Architect or advanced cloud certifications. Proven ability to lead senior ICs and specialists. Comfortable making - and defending - architectural decisions. Able to balance speed, flexibility, and maintainability. Knows when to say “not now” and when to invest properly. You think in systems and trade‑offs, not tools. You value clarity, ownership, and sustainable design. You respect deep expertise and know how to leverage i You care as much about what not to build as what to build. #J-18808-Ljbffr Dormont Manufacturing Co