Print Industry - Customer Service Representative

Job Description

Job Description

Thomas Printworks is seeking an experienced Customer Service Representative to join our Addison team. This role is ideal for someone with strong print production knowledge who thrives in a fast-paced environment and enjoys owning projects from start to finish.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for over 60+ years, with 25 locations operating throughout Texas, Arizona, Florida, and Minnesota.

Responsibilities:

• Serve as the primary point of contact for customers and sales throughout the print production process

• Review incoming job specifications and determine the most efficient and cost-effective production method

• Create detailed job tickets outlining materials, production plans, timelines, and pricing

• Coordinate with production, prepress, mailing, and shipping teams to ensure deadlines are met

• Monitor jobs at every stage to maintain accuracy, quality, and on-time delivery

• Communicate job status updates, including proofs, approvals, revisions, due dates, and delivery methods

• Negotiate timelines when needed based on production capacity and customer requirements

• Prepare final billing documentation and ensure all charges are properly recorded

• Make informed, timely decisions to keep projects moving efficiently

Qualifications:

• High School Diploma or GED required

• Prior print industry experience preferred

• Background in print coordination, production planning, or project management

• Working knowledge of print production methods, materials, and estimating

• Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop)

• Strong Microsoft Office skills

• Excellent communication and customer service abilities

• Highly organized with strong attention to detail

• Ability to manage multiple projects simultaneously in a deadline-driven environment

• Strong problem-solving skills and sound judgment

Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:

• Comprehensive health benefit package – We pay 75% of employee medical premiums

• Work/Life balance and wellness initiatives

• Employee Assistance Program

• Paid Time Off

• Employee Discounts

• 401(k) with company match

• Training

Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at to learn more about our company.

Company Description