Technical Architect III

Mainframe Cyber Security Technical Expert

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

The Division of Enterprise Technology provides statewide information technology services utilizing a combination of both state-owned equipment and vendor provided services. The division ensures the effective and efficient use of information technologies in support of Wisconsin government services and programs. It designs, administers, promotes, and supports information technology services to state agencies, local governments, tribal governments, private partners, schools, libraries, and citizens.

Under the general review of the DOA/DET CISO, this position functions as lead mainframe cyber security technical expert of the Client's enterprise technology environment. The enterprise mainframe infrastructure includes mainframe hardware, operating systems, storage management, system management software, data backup, system software, database management software, applications, application development infrastructure and security.

This position provides high-level customer service and consulting support for a broad any of services. The position also will participate in and lead projects from genesis through implementation and completion. The incumbent will frequently work on projects and tasks that require strong customer service skills, good communication skills and the ability to work within a team approach. The position also involves implementing, maintaining, and using many new mainframe technologies. The ability to function with an enterprise prospective and advise technical staff, DET management, and other entities' staff on technical design and business issues is critical.

This position is accountable for the quality of service provided to state agencies and other partners.

Goals and Workers Activities

65% -- A. Provide advanced technical security support for enterprise mainframe infrastructure systems including hardware, software, and services.

• A1. Use advanced-level knowledge to research, install, test, and implement mainframe security enterprise components such as hardware, storage management systems, operating systems, and other systems software.
• A2. Maintain and upgrade installed mainframe enterprise security hardware, operating system and storage software, and systems software packages on an ongoing basis to remain at recommended release levels and to resolve problems in order to maintain system stability
• A3. Use advanced-level knowledge of mainframe components for security problem determination techniques to resolve known problems, research potential problems, and maintain overall system stability.
• A4. Develop, maintain, and communicate implementation schedules for application of corrective software maintenance, to resolve known problems and maintain overall system stability.
• AS. Provide direction for the use of procedures along with developing, establishing, and documenting security procedures for the proper use and support of mainframe hardware and software components.
• A6. Provide oversight and direction to vendors providing mainframe security hardware and software management and other infrastructure services to ensure procedures are being followed and program goals achieved.
• A7. Work with Security and Auditors to develop and implement security maintenance, security fixes, and sound security practices and policies that balance the need for security and accessibility of the systems.
• A8. Monitor mainframe security components and make recommendations to better utilize resources for optimal performance and cost¬ effectiveness.
• A9. Monitor mainframe security components for potential defects and take action to resolve the issues.
• A10. Lead in the development, establishment, documentation of, and testing disaster recovery procedures.
• A11. Plan for, research, upgrade, and recommend changes to system components based on agency needs, industry trends, and cost effectiveness.
• A12. Actively participate and lead in the development, documentation and implementation ofIT management best practices to ensure the quality of services delivered to customers and partners.
• A13. Design, construct, maintain and produce metric reports for this area of responsibility.
• A14. Actively mentor and guide staff in development of problem identification and resolution skills.
• A15. Actively mentor and guide staff in development of mainframe implementation, testing, and maintaining of operating system and system software skills.

20% -- B. Provide security infrastructure consulting support.

• B1. Meet with agency customers or other internal staff to review and understand their requirements as they relate to the enterprise mainframe environment.
• B2. Evaluate agency or internal staff needs and make recommendations regarding planned projects requiring enterprise shared IT infrastructure systems to enable customers to make the best use of the system resources to meet their program goals.
• B3. Provide technical analysis and advice to agency customers or infrastructure areas to allow them to successfully and effectively use the mainframe environment.
• B4. Analyze service requests and develop detailed technical designs, as needed and within standards, to meet their objectives.
• B5. Participate in and at times lead statewide or enterprise task forces or committees working on shared IT infrastructure system related issues.
• B6. Meet with customers to understand their disaster recovery requirements and recommend alternatives that relate to the enterprise shared IT infrastructure systems DR recovery strategies.

10% -- C. Lead and participate in complex IT projects to implement and maintain enterprise security infrastructure and agency specific business application systems.

• C1. Understand and follow divisional project management policies, procedures, and practices.
• C2. Understand and follow enterprise information portfolio management policies, procedures, and practices.
• C3. Coordinate project support tasks through other division or agency staff as assigned.
• C4. Lead and participate on project teams.

5% -- D. Continually update technical skills and participate in the Employee Development Program and other duties.

• D1. Maintain familiarity with activities and trends in the field of infrastructure hardware and software and other related technologies.
• D2. Attend appropriate training courses, conferences, and seminars.
• D3. Read technical publications to maintain a high level of technical knowledge concerning data processing hardware and software with particular emphasis on shared infrastructure technology.
• D4. Participate in activities of professional and technical associations to contribute to the development in the data processing industry and in various agencies of government.
• D5. Perform other assigned tasks not specifically enumerated.

Knowledge, Skills and Abilities:

• Ability to deliver quality service and maintain positive working relationships with customers.
• Ability to function as a team member, including the open sharing of information and willingness to provide assistance where needed.
• Ability to communicate clearly and effectively to both technical peers and less technical customers in person and via written media such as email, reports, and project charters.
• Knowledge of and ability to apply IT service-delivery management best practices and procedures.
• Understanding of mainframe concepts and tools.
• Resourceful in identifying and obtaining technical information sources needed to perfo1m duties effectively.
• Ability to learn quickly; synthesize complex information, identify key points and communicate results accurately m1d effectively.
• Knowledge of and ability to perform technology and product research, testing, installation, customization, troubleshooting, and support.
• Advanced knowledge of mainframe infrastructure hardware and software plus knowledge of infrastructure operations and design.
• Advanced knowledge of mainframe management software concepts.
• Ability to provide advanced-level infrastructure consulting to customers and other mainframe technicians.
• Knowledge of mainframe operating system (zOS and zVM) and tools.
• Advanced knowledge of mainframe disaster recovery techniques.
• Ability to deliver high quality customer service at all times.
• Ability to work cooperatively with others in a team environment to meet the expected levels of infrastructure service.
• Ability to have good written and verbal communication skills.
• Ability to develop and maintain good working relationships with all colleagues, customers, and vendors.
• Ability to follow IT service management best practices to ensure the quality of services delivered to partners.