IT Manager

Job Description

Job Description

Segers Aero Corporation located in Fairhope, AL is hiring an IT Manager to join our team. We offer a competitive benefits package and a 9/80 work week with every other Friday off, apply today!

Purpose of Position:

The IT Manager is responsible for the overall management, support, and strategic direction of the organization’s information technology systems. This role provides both hands-on technical support and leadership in maintaining, optimizing, and securing all IT infrastructure, including hardware, software, networks, telecommunications, and end-user systems. The IT Manager ensures reliable operations, drives continuous improvement, and aligns technology solutions with business objectives.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation)

IT Operations & Support

• Install, configure, maintain, and upgrade operating systems, software, and hardware systems.
• Provide hands-on technical support for desktops, laptops, servers, network infrastructure, telecommunication systems, and peripheral devices.
• Troubleshoot and resolve system, network, hardware, and software issues; perform repairs or coordinate resolution with vendors.
• Serve as the primary point of contact for all IT-related issues, delivering timely help desk support across the organization.
• Perform physical installation of IT equipment, including computers, network devices, cabling, and peripherals.

Systems & Infrastructure Management

• Oversee and maintain on-premises infrastructure, including servers, SAN/NAS storage, network systems, VPN, Wi-Fi, and LAN.
• Monitor system performance, security, and availability; implement improvements as needed.
• Maintain and manage IT assets, including licenses, warranties, service agreements, and inventory records.
• Support and contribute to month-end system processes and reporting, including inventory-related systems.

Strategy & Leadership

• Plan, design, and implement IT systems and infrastructure improvements aligned with business needs.
• Evaluate and recommend hardware, software, and technology solutions based on cost, performance, and scalability.
• Lead IT-related projects, including upgrades, implementations, and system migrations.
• Maintain current knowledge of industry trends, emerging technologies, and best practices to drive innovation.

Supervisory Responsibilities

• Provides direction, training, and ongoing development to employees to ensure performance expectations are met and company policies and procedures are consistently followed.
• Address and resolves employee concerns and conflicts in a timely and professional manner, fostering a positive and collaborative work environment.
• Reviews, approves, and manages employee time, attendance, and labor reporting to ensure accuracy and compliance with company standards.
• Conducts performance evaluations and maintains accurate documentation of employee performance, providing constructive feedback and development plans as needed.
• Coaches, counsels, and holds employees accountable for performance, conduct, and adherence to organizational policies and expectations.

Vendor & Stakeholder Management

• Manage relationships with IT vendors, service providers, and external consultants.
• Coordinate outsourced services and ensure service levels are met.
• Collaborate with leadership and departments to identify technology needs and deliver effective solutions.

Training & Compliance

• Train and support employees on systems, applications, and IT best practices.
• Ensure compliance with company policies, safety standards, and regulatory requirements (including ITAR/EAR).
• Participate in safety training and adhere to all organizational policies and procedures.
• Works when scheduled and adheres to company attendance policy.
• Observes and follows all safety procedures and personal protective equipment policies (e.g., safety glasses, ear plugs, face shields).

Other:

• Works outside normal business hours, as needed.
• Performs other duties as assigned.

Skills, Knowledge, and Abilities: (these are required to enable the job holder to perform the essential functions of the job)

• Advanced knowledge of IT infrastructure, systems administration, and network management.
• CMMC level two compliance and certification maintenance.
• Excellent written and verbal communication skills.
• Ability to sit for extended periods while working on a computer.
• Time management, attention to details, and strong organizational skills.
• Ability to build and maintain effective working relationships across all levels of the organization.
• High level of initiative, accountability, and sound judgment.
• Proficiency in Microsoft 365 and enterprise business systems.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Demonstrated leadership capability with the ability to manage projects and influence outcomes.
• Ability to work independently while effectively prioritizing multiple responsibilities.
• Must be able to use applied knowledge to formulate positive solutions to problem situations.
• Must be able to apply common sense.
• Must be able to effectively read, write, and communicate in English.
• Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs.
• Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
• Must be able to lift and carry up to 25 lbs. and up to 50 lbs. occasionally, and with assistance occasionally.
• Ability to walk regularly throughout office and production environments.
• Must be able to see within the normal range of vision with or without corrective lenses.
• Availability to work outside normal business hours, as needed.
• Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
• Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed, and perform equipment installations.

Marginal Functions: (Duties that are likely to be assigned to this person, unless he/she proves unable to perform them after receiving training and/or accommodations that the company judges appropriate)

• Perform other duties and special projects as assigned.

Experience and Education Requirements

• Must be at least 18 years old or older.
• High School Diploma or GED required.
• Bachelor’s degree in Information Technology, Computer Science, or related field required.
• Minimum 5 years of progressive IT experience, including system administration, infrastructure support, and technical troubleshooting required.
• Experience in IT leadership, project management, or supervisory responsibilities strongly preferred.
• Knowledge and experience of level 2 CMMC systems and compliance required.
• Experience with network administration and infrastructure (Cisco or similar certifications a plus) required.
• Experience managing on-premises servers, SAN, and NAS environments required.
• Proven experience supporting Microsoft 365 environments required.
• Strong background in hardware installation, maintenance, and system upgrades required.
• Must pass pre-employment drug screen and criminal background check.
• Must be able to verify U.S. citizenship or permanent residency in compliance with ITAR/EAR regulations.

Work Conditions:

Primarily office-based with regular exposure to manufacturing/production floor environments, including moving machinery, moderate noise, and occasional fumes and loud noise while on production floor.

Our competitive benefits package include :

• Three weeks of vacation
• 10 Paid Holidays
• 401(K) plan that includes an employer matching program (up to 4%)
• Medical Plan
• Telemedicine Program
• Identity Theft Prevention Program
• Dental and Vision (company paid benefit for employee coverage)
• Short Term and Long-Term Disability (company-paid benefit)
• Basic Life/AD&D (company paid benefit / 2x base salary amount)
• Voluntary - Supplemental Life/AD&D coverage options
• Spouse & Child Life coverage options
• Flexible Spending Account (Medical & Dependent Care options)
• Employee Assistance Program (company-paid, includes three free counseling sessions)
• And more!

Segers Aero Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.