IT Support Tech - Renton - 2nd shift

IT Support Specialist - Second Shift

Email Julissa your updated resume to [email protected] to apply

Manufacturing Support Technician

Work in a factory environment. Following established documented processes, perform software and hardware break/fix. Disconnecting computing equipment and networking equipment during factory changes. Helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a lot of walking in Factory and Flight-line areas. This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.


Responsibilities:

o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.

o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request

o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.

o Perform thorough documentation of all service activities.


o Meets all success-measuring benchmarks (customer services, SLO / SLA's, etc...)

Qualifications:

o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended

o Experience troubleshooting and repairing basic networking issues

o Demonstrate good customer service skills

o Ability to work independently and manage time to complete tasks

o Possess a valid driver's license with reliable personal transportation to travel between supported sites

o Advanced hands-on experience troubleshooting & repairing client hardware.

o Possess strong communication skills; both verbal and written.

o 3+ years of relevant experience or equivalent combination of education and work experience.

o Some shifts may require one weekend day

o Be able to lift 35 lbs.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.


Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.