Assistant Spa Manager

Job Description

Job Description

Now Hiring: Assistant Spa Manager

• Location: Waterford Lakes

Join a team that helps people feel their best—every day.

Hand & Stone is a nationally recognized spa brand with 600+ locations across the U.S. and Canada. We make high-quality massage and skincare services accessible, affordable, and deeply relaxing. Our mission is simple: deliver therapeutic touch and exceptional skincare in a warm, welcoming, and professional environment.

Why You’ll Love Working With Us

We believe great work should be rewarded. As an Assistant Spa Manager at Hand & Stone, you'll enjoy:

Compensation & Perks

• Competitive pay (starting at $18/hr) + commission & bonus opportunities
• Guaranteed weekly pay
• Employee discounts on services and retail products
• Wellness benefits to support your self-care
• Career growth opportunities within a fast-growing national brand
• Medical, Dental & Vision coverage
• Generous Paid Time Off (17 days!)
• 401(k) with 4% company match

About the Role

We are seeking a passionate Assistant Spa Manager to join our team and help lead the team in a professional, service-oriented environment. This role assists in driving sales performance, coaching team members, and maintaining efficient front and back-of-house operations. The Assistant Spa Manager plays a key role in ensuring a clean, organized, and welcoming environment, contributing to a positive experience for both clients and staff. This position partners closely with the Spa Manager to achieve location goals and uphold company standards. 

What You’ll Do

• Support membership growth by assisting with sales conversations and helping overcome client objections. 
• Responsible for retention of active member base 
• Assist in executing initiatives that contribute to revenue growth and overall business success. 
• Support achievement of key spa performance metrics, including sales, client retention, rebooking, and retail performance. 
• Review business data and share insights to support informed decision-making. 
• Demonstrate sound judgment while working independently and collaboratively with management. 
• Help coordinate daily spa operations to ensure efficiency and a positive client experience. 
• Assist in organizing staff schedules to maintain coverage and enhance productivity. 
• Responsible for a clean, well-organized, and tranquil spa environment. 
• Ensure proper completion of opening and closing procedures and assign side work as needed to support spa operations. 
• Ensure proper inventory controls daily to ensure product availability and proper stock levels. 
• Aid in resolving guest concerns quickly and professionally to maintain high satisfaction. 
• Help ensure compliance with all company policies and relevant regulations. 
• Provide day-to-day support and guidance to team members in alignment with company standards. 
• Participate in monthly and quarterly trainings. 
• Collaborate with the Spa Manager to motivate staff and maintain a positive, high-performing team culture.

What We’re Looking For

• 18 years old or older 
• 1+ year of experience in a supervisory or team lead role preferred 
• Highschool diploma or equivalent 
• Strong communication skills and attention to detail 

Ready to Join Our Team?

If you're passionate about wellness, enjoy helping others, and want to grow in a supportive and professional environment, we’d love to meet you.

Apply today and take the next step in your career with Hand & Stone!

#ASM