Quality Assurance Analyst-Entry Level

Job Description

Job Description

GURSTEL LAW FIRM, P.C. – Quality Assurance Analyst

JOB SUMMARY

As a Quality Assurance Analyst , you will be responsible for validating software against quality standards, this role involves end-to-end testing, issue analysis, and documentation. You will gain expertise in database querying, document merge programming, and reporting, interacting with cross-functional teams to enhance operational efficiency.

DUTIES AND RESPONSIBILITIES - As a Quality Assurance Analyst, you will be responsible for performing a variety of tasks including, but not limited to:

• Thoroughly reviewing the assigned ticket requirements to understand the functionality, performance and other quality characteristics expected from the software.
• Developing test plans that outline the overall testing strategy, scope, resources, schedule and test environment requirements.
• Designing, developing, and documenting detailed test cases based on the test plan, ensuring that the test cases cover all reasonable/applicable scenarios.
• Performing testing according to test cases and recording all results, including defects or issues found during the testing.
• Investigating and clearly communicating all issues to the development team.
• Performing code reviews.
• Participating in program design and process improvement meetings to provide input on functional requirements from process owners.
• Monitoring program performance to ensure efficient and problem-free operations.
• Reviewing scripting code to answer questions from other staff members regarding functionality; troubleshooting and fixing script problems.
• Testing documents and database commands to ensure they are generated in compliance with client standards, regulatory requirements, and usability needs.
• Investigating and resolving internal and external data-related issues and isolating and removing root cause(s) of unwanted workflow behavior.
• All other duties as assigned.

QUALIFICATIONS AND SKILLS

• Minimum of AS Degree in Computer Science (or a related field) or equivalent experience is required.
• 2+ years of SQL experience is preferred.
• Ability to read and interpret code written in a variety of programming and scripting languages is a plus.
• Experience with Jira or a similar ticket system for project and issue tracking.
• Competency in Microsoft applications including Word, Excel (intermediate level use of functions and formulas), Outlook, SharePoint.
• Familiarity with Collection Master Software is a plus.
• Experience with document templates populated with external data sources, such as WordPerfect, is preferred.
• Experience in debt collection and legal process preferred.
• Good project and time management skills.
• Ability to work with limited supervision, proven problem-solving abilities, analytical, and troubleshooting skills.
• High accuracy and attention to detail required.
• Ability to multitask and handle working under pressure and time sensitive deadlines.
• Pass pre-employment drug screening, credit check, and background check.

COMPETENCIES

• Computer Skills 30%
• Technical Skills 30%
• Dependability 20%
• Problem Solving & Decision Making 10%
• Results Driven 10%

TRAVEL – This position may require limited travel. Travel excludes local intra-office commute.

COMPENSATION AND BENEFITS

• Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
• Paid Time Off (PTO)/ Paid Holidays

COMPETENCIES

• Computer Skills 30%
• Technical Skills 30%
• Dependability 20%
• Problem Solving & Decision Making 10%
• Results Driven 10%

TRAVEL – This position requires up to 0-5% travel. Travel excludes local intra-office commute.

COMPENSATION AND BENEFITS

• Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
• Paid Time Off (PTO)/ Paid Holidays

Gurstel Law Firm, P.C. (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.

CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity . We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE- Gurstel Law Firm, P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you are based in California, you can read information for California residents linked here