Outreach Specialist

Outreach Care Specialist II Location Virtual : This role enables associates to work virtually full-time, except for required in‑person training sessions, providing maximum flexibility and autonomy. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless accommodation is granted as required by law. Responsibilities Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. Assesses member compliance with medical treatment plans via telephone or through on‑site visits. Identifies barriers to plan compliance and coordinates resolutions. Identifies opportunities that impact quality goals and recommends process improvements. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Coordinates identification of and referral to local, state or federally funded programs. Coaches members on ways to reduce health risks. Prepares reports to document case and compliance updates. Establishes and maintains relationships with agencies identified in appropriate contract. Serves as preceptor for new associates and participates in or leads projects with cross‑functional teams. Minimum Requirements Requires a high school diploma and a minimum of 3years related experience; or any combination of education and experience that would provide an equivalent background. Preferred Skills, Capabilities, and Experiences Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. Bilingual candidates preferred. Benefits & Compensation The salary range for this position is $24.06/hr to $30.07/hr. In addition to salary, the company offers a comprehensive benefits package that includes medical, dental, vision, short‑ and long‑term disability, 401(k) with match, stock purchase plan, life insurance, wellness programs, and financial education resources. Legal & Equity Statements Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. All new candidates in certain patient/member‑facing roles are required to be vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer may be rescinded unless you provide an acceptable explanation. Elevance Health will follow all relevant federal, state, and local laws. #J-18808-Ljbffr