Customer Service Representative

Customer Service Representative

The customer service representative will be responsible for handling a large volume of inbound calls and assisting customers with identifying appropriate products. The role involves entering and maintaining sales orders with meticulous attention to detail and accuracy. You will accurately quote products to customers over the phone and in person at the branch office, make outgoing calls to communicate promotions, and improve relationships with the customer base. Interaction with walk-in customers to determine their needs and process subsequent orders is also required.

Responsibilities

• Work closely with the Sales Manager to understand the incoming material schedules and establish delivery dates for products.
• Communicate with customers regarding the status of orders and delays in shipments.
• Assist and support the outside sales staff and other office personnel as necessary.
• Make outbound calls, engage in inside sales, and provide exceptional customer service.
• Schedule appointments efficiently and manage customer interactions using Microsoft Office.
• Generate leads and manage accounts through effective project management.
• Perform data entry tasks and utilize Siteline Construction billing software, which is a significant advantage.

Essential Skills

• Minimum of 2 years of non-retail customer service experience.
• Strong experience with email and phone communication.
• Tech-savvy with a strong understanding of Excel, including pivot tables and data interpretation.
• Experience in lead generation and outbound call centers.

Additional Skills & Qualifications

• Previous inside sales or customer service experience.
• Strong phone presence and experience with high call volumes.
• Positive attitude and a team player mentality.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Work Environment

The position is based in an office environment, with working hours from 7:00 AM to 3:30 PM, Monday through Friday. You will be part of a team of three, and the company is experiencing rapid growth, offering potential management opportunities.

Job Type & Location

This is a Contract to Hire position based out of Lakewood, WA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lakewood, WA.

Application Deadline

This position is anticipated to close on Jul 15, 2026.