VP, Customer Care Quality & CX Insights
RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is seeking an AVP, Customer Care Quality to lead QA, customer experience surveys, and audit insights across our multi-site operation. Reporting to the SVP of Customer Care, this role turns insights into actionable improvements that enhance performance, compliance, and the customer journey. You will partner with Compliance and operations to manage audit findings, develop trend reporting, and drive cross-site improvements, fostering a culture of accountability and #J-18808-Ljbffr RoundPoint Mortgage Servicing LLC
Vacancy posted 2 days ago
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