Production Manager

Production Manager

SERVPRO of South Albany County is seeking a qualified, career-oriented Production Manager. SERVPRO is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, mold, or biohazard damage situation. Required hours: Vary between 7:00am 7:00pm; Monday Friday (will require some flexibility to work overtime/weekends and travel when required). Salary commensurate with experience range is $55,000 -$120,000. Company Vehicle Provided. Full benefits available. Only one office day per week required - work from home or jobsite the rest of the time.

Job qualifications:

• 2+ years of water mitigation experience required
• 2+ years of estimating experience required
• 1+ years of construction experience preferred
• Strong managerial skills: management experience preferred, but will train the right candidate
• Experience in the insurance industry is a plus
• Working knowledge of Xactimate estimating software preferred
• Comfortable with technology (iPad, iPhone, PC's, etc.)
• Knowledgeable in job costing and quality control
• Effective at monitoring and managing multiple projects
• Driven to provide superior customer service
• Superior organizational skills: strong attention to detail required
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
• Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
• Time management skills; able to effectively prioritize and plan
• Strong problem solving and analytical skills
• Able to thrive in a fast-paced work environment
• Able to communicate effectively with staff, customers, insurance adjusters, and property managers
• Professional appearance and demeanor
• Valid driver's license with a reasonable driving record
• Available to respond to emergency calls after hours

Preferred: IICRC certifications (WRT; ASD)

Job responsibilities:

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time sensitive material
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO services
• Participate in, and contribute to, company meetings
• Contribute to safety and risk management protocol
• If not already IICRC certified must be able to obtain certification within the first six (6) months of employment

Compensation: $100,000.00 per year

Flexible work from home options available.