Client Engagement Specialist

Client Engagement Specialist | Connecticut Be the day-to-day client contact for a cutting-edge technology company working with a major government client. Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for an Associate Account Manager / Customer Success Manager to support their Connecticut government program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving, and this brand-new role in their US structure is central to keeping that mission on track for one of their most important public sector clients. This is a full-time, salaried position based in Connecticut (or within around an hour of East Hartford — the Boston and New York areas work too), reporting to the Account Manager. The Role Acting as the day-to-day contact for the client, you'll support the end-to-end operational and client management performance of a Mobile Speed Camera (MSC) government program. You'll bring proactive stakeholder engagement, rigorous operational oversight, and data-driven analysis that anticipates risk, demonstrates contractual performance, and protects and grows the client relationship. It's a role suited to someone who's strategically minded, operationally sharp, and comfortable navigating complex government environments — with real scope to shape service delivery outcomes and contribute directly to contract retention and growth. What's In It For You? Base salary of $65,000-$80,000 Medical, dental, and vision coverage 401(k) Paid time off Join a company guided by five core values — Impact, Collaboration, Integrity, Care, and Delivery Play a genuinely high-trust role as a representative of the business to a major government client Significant scope to shape service delivery outcomes and influence contract retention and growth Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe Work alongside a broad, collaborative internal network spanning operations, systems, and delivery What Do You Do? Support the Account Manager in developing plans, timelines, budgets, and governance frameworks aligned with contractual commitments and client expectations Act as the primary operational point of contact for the government client, building trust and addressing concerns before they Support day-to-day operational management of the program, ensuring compliance with contractual requirements and KPIs, and escalating risks proactively Contribute to tender and proposal responses, contract renewals, and supporting documentation Help plan and facilitate governance meetings and client forums, including agendas, action tracking, and accurate records Prepare and quality-assure program documentation — weekly, monthly, and ad hoc reports, invoicing, plans, and risk/issue logs Support executive briefings and presentations that demonstrate program performance and value to the client Maintain structured risk registers and drive timely resolution through internal escalation and coordination Build and sustain relationships with a broad network of internal and external stakeholders Apply data analysis to monitor performance, identify trends, and surface insights that enable proactive issue management Assist in building and maintaining performance reporting frameworks, including dashboards and client-facing reports Conduct research and analysis to inform planning, presentations, and strategic decisions Champion continuous improvement across program operations Support field deployment coordination and WHS incident reporting in line with health and safety requirements What Do You Need? Experience managing government contracts is essential Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs Strong data analysis and reporting skills, with the ability to translate insights into actionable recommendations Demonstrated problem-solving ability and strength in coordinating tasks to support an Account Manager with client requests Exceptional communication and influencing skills, able to engage confidently with government and senior internal stakeholders Highly organized, with strong attention to detail under competing deadlines Sound judgment and pragmatic problem-solving under pressure A proactive, self-directed style with the ability to lead through influence Unwavering professional integrity, confidentiality, and accountability A Few Practicalities Based in Connecticut, or within around an hour of East Hartford (Boston and New York areas welcome to apply) Must be willing to pass a police and driving history check (plus any additional client-required checks) Occasional national travel at short notice As a global company, some early mornings, evenings, or weekends may be required Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability. #J-18808-Ljbffr Woods & Co