Customer Service Representative
$21 per hourManpower
Customer Service Representative
Our client, a social services organization dedicated to supporting community well-being, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support department supporting program applicants and recipients. The ideal candidate will have strong communication skills, empathy, and a dedicated work ethic, which will align successfully in the organization.
Job Title: Customer Service Representative
Location: East Hartford, CT
Pay Range: $21
Shift: Monday - Friday (8:00 to 4:30), Weekends OFF!
What's the Job?
- Answering inbound calls from program applicants and recipients related to social service programs.
- Accurately documenting all interactions with callers.
- Following scripts to ensure proper procedures are adhered to.
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
- Communicating trends in caller questions and concerns to call center leadership.
What's Needed?
- Must be at least 18 years of age or older.
- High School Diploma or equivalent; six months minimum experience in a call center environment; associate degree or higher can be substituted.
- Ability to pass a 30 wpm typing test.
- Successfully pass a criminal background check and drug test.
- Excellent verbal and written communication skills, with a focus on customer service.
What's in it for me?
- Full-time employment opportunity.
- Paid training to prepare you for success.
- Supportive work environment.
- Opportunity to make a positive impact in the community.
- Work schedule that allows for weekends off, promoting work-life balance.
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
Vacancy posted 2 days ago
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