Front Desk and Call Center

Job Description

Job Description

Benefits:

• Employee discounts
• Paid time off

About the Role:
Join NJ Pediatric Neuroscience Institute as a Front Desk professional in Hackensack, NJ. Be the welcoming face of our organization, providing exceptional service to our patients and their families.

Responsibilities:

• Greet patients and visitors with warmth and professionalism.
• Manage appointment scheduling and patient check-ins efficiently.
• Answer phone calls and respond to inquiries in a timely manner.
• Maintain accurate patient records and ensure confidentiality.
• Assist with billing and insurance verification processes.
• Collaborate with medical staff to ensure smooth patient flow.
• Handle administrative tasks such as filing and data entry.
• Provide support to patients and families, ensuring a positive experience.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a front desk or customer service role preferred.
• Strong communication and interpersonal skills.
• Proficient in using office equipment and scheduling software.
• Ability to multitask and stay organized in a fast-paced environment.
• Compassionate demeanor with a focus on patient care.
• Team player who is adaptable and willing to learn.
• Knowledge of medical terminology is a plus.

About Us:
NJ Pediatric Neuroscience Institute has been dedicated to providing specialized care for children with neurological conditions. Our commitment to excellence and patient-centered approach has made us a trusted name in the community, where both our patients and employees thrive.