Instructional Designer

Compensation Details $70,000 - $73,000 per year Job Description Position Summary The Instructional Designer is responsible for the design, development and deployment of all training content within the Ace Handyman franchise network. This position helps Ace Handyman Services by ensuring of well-designed, quality online, classroom, and virtual training focused on engagement of adult learners. This position serves as a functional expert on adult learners, curriculum and/or instructional design. Beyond managing content, the position requires an individual with a strong adult education background who can adapt content to engage adult learners. Responsibilities Curriculum Development: Design and develop comprehensive training programs for franchise owners, office staff, and field technicians. Use a preferred design methodology to deliver high impact training experiences. Content Creation: Produce high-quality e-learning modules, "how-to" video scripts, technical manuals, and instructor-led training (ILT) materials. Create and update documentation and materials to support both synchronous and asynchronous learning, eLearning, simulations, educational materials, job aids, etc. Subject Matter Collaboration: Partner within the franchise network including franchise owners, office and field staff to capture best demonstrated practices in training content. Manage stakeholders in training content development including feedback, approvals, etc., while maintaining integrity and a willingness to help at all times. LMS Management: Upload, track, and maintain content within our Learning Management System to ensure nationwide consistency. Use Learning Management System to track classroom and formal training and report training results to all impacted groups. Evaluation: Develop assessments and feedback loops to measure training effectiveness and "time-to-competency" for new hires. Team Player: Be helpful to stakeholders, colleagues, and partners in learning at all times. Lite Project Management: Be an active stakeholder in system migration and upgrade projects including active participation, collaboration, and executing critical tasks. Qualifications Bachelor’s degree in Adult Education or equivalent 4+ years in instructional or curriculum design with direct experience (previous work history with a title of Instructional Designer or Curriculum Designer may be required) 4+ years of experience using a learning management system 2+ Years’ experience with course authoring tools (Articulate, Adobe, PowerPoint, Camtasia, etc) 2+ years of experience in database management and reporting tools Certification in Instructional Design or Curriculum Development from ATD, CRI or equivalent Working knowledge of ADDIE or SAM design models Experience with Cornerstone LMS a plus Proficient in Microsoft Excel, Teams, and Office 365 Suite Excellent collaborative communication, critical thinking, multi-tasking, analytical, organizational, and problem‑solving skills required Must have a “whatever it takes” attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment. Working knowledge of franchise principles and business operations a plus Must be a high-quality producer in autonomous working situations and a self‑motivator Monthly travel up to 25% may be required at times of important conferences and team meetings Benefits Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally‑owned businesses thrive and make an impact in their communities. You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands‑on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co‑workers, customers, and your community. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. Equal Opportunity Employer Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. #J-18808-Ljbffr Ace Hardware