Field Service Engineer

Field Service EngineerCareers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.We offer you an exciting Field Implementation Engineer position as a HealthCast Services lead installer executing in-hospital monitor set up and configuration of Acute Care & Monitoring (ACM) products. This role requires a heavy IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products. This is both a challenging and rewarding position that offers the opportunity to demonstrate both technical proficiency and hands on medical device set up and deployment of equipment in hospitals across the US. Our customers are typically acute care hospitals, and the users of our devices are in patient care units. Our HealthCast products are both software and hardware-based technologies typically leveraging in place hospital infrastructure. You will be part of the HealthCast Services team working on projects requiring good foundational understandings of technologies and hardware equipped with Wi-Fi, Bluetooth and other data transmission and security protocols in primarily hospital settings, including patient rooms. You will be responsible for managing IT working sessions ensuring project readiness in advance of traveling to our valued accounts. As you continue to learn our solutions and product offerings, this role is positioned as an opportunity to evolve into a lead implementation engineer position within our HealthCast Services team.Location: RemoteTravel: 75%Position Responsibilities:Lead Field Implementation efforts including significant travel to hospitals across the USPerform hands-on installation work at customer locations for all AC&M product offeringsLead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offeringsDevelop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologiesEffective communication both verbally and in written formConduct on-site IT trainings to hospital staff on our productsProvide guidance to customers on how best to configure their environment for our productsEnsure installation work that meets highest quality and customer services standardsCreate/maintain installation documentationProvide "Level 2" technical support for all HealthCast productsMust be available for after-hours or weekend support if emergency customer situations occurProvide technical input for our Sales Directors and Sales EngineersDevelop and deploy hardware and software tools that optimize field installations and configurationsProvide feedback to R&D on how to make products easier to deploy and support in the fieldFlexibility to travel to customer locations with minimal notice when neededMust Have: Minimum RequirementsMust possess Bachelors degree10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologiesNice to HaveOEM experience as a Field Service Engineer, Philips, GE, Nihon Koden, DragerA problem solving mindsetExperience scriptingDocumented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experienceNetworking experience including set up and configuration of Routers, Switches, VLANs, Subnets, Firewalls, general network troubleshooting skillsSound background with Microsoft products including Windows OS (Windows 10&11), Server 2016, 2019 & 2022. SQL Server 2016, 2019, 2022Experience with using Active Directory for authentication and authorizationExperience with virtualization technologies and cloud including VMWare and AzureWi-Fi Experience, including 802.11 standards and certificatesDesktop support of hardware & device imagingSecurity experience including and understanding of encryption protocolsPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.?The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & SponsorshipAt Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$95,200.00 - $142,800.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act