Sr Salesforce Developer

Role Description

We’re looking for a passionate and forward-thinking Salesforce Administrator to join our team and drive the evolution of our customer experience infrastructure. You’ll be at the forefront of rolling out cutting-edge Salesforce features that redefine how we serve and support our customers.

In this pivotal role, you will architect and implement best-in-class Salesforce Service Cloud features that directly improve the efficiency and effectiveness of our Customer Care organization. Your work will unlock faster resolutions, smarter automation, and more personalized support experiences for customers around the globe.

You’ll be responsible for:

• Leading the deployment of Omni-Channel Routing to ensure the right agent gets the right case at the right time.
• Rolling out and optimizing AI-powered chatbots to deliver instant answers and seamless hand-offs.
• Launching a robust, intuitive Help Center that empowers customers to self-serve with ease.
• Driving adoption of Salesforce Einstein AI features to streamline case management, surface insights, and improve agent productivity.
• Partnering cross-functionally with Support, Product, and Engineering to scale impact across teams.

Qualifications

• 5+ years of experience as a Salesforce Administrator or similar role.
• Bachelor’s degree in business, Information Technology, or a related field (or equivalent experience).
• Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus.
• Experience improving Salesforce functionality in a system that serves as a central hub for operations, partnering with cross-functional teams—e.g. Customer Care, Accounting, Sales, and Finance—to streamline workflows and drive efficiency.
• Experience with Salesforce Platform Events to facilitate real-time, event-driven communication within Salesforce and between Salesforce and external systems.
• Excellent communication skills to provide training, user support, and best practice recommendations.
• Proven ability to translate complex processes into clear documentation and communicate effectively to executive leadership.
• Familiarity with DevOps tools, including experience collaborating with teams using Copado.
• Familiarity with Software Development Lifecycle.

Benefits

• Exavalu promotes flexibility, adapting to the needs of employees, customers, and the business.
• Part-time work, working outside normal 9-5 business hours, or working remotely may be available.
• Welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.
• Commitment to building a diverse and inclusive workforce.
• Welcoming applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
• Nurturing a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.