Consumer Insights Analyst

Job Summary

The Consumer Insights Analyst will provide high-quality performance analysis of sales strategies, including promotional offers and new item launches, while supporting adoption and effective use of the C-Shopper Customer Insights platform. This role will work with assigned user groups to deliver actionable insights, customer-centric recommendations, training, and ongoing support that improve decision-making, customer retention, trips, and basket upsell opportunities. This is a 9-month contract position with the possibility of extension based on performance and can be performed remotely.

Key Responsibilities

• Provide C-Shopper product support and drive adoption best practices across assigned user groups.

• Support the use of C-Shopper Customer Insight Reports, Assortment, Price/Promo tools, and other platform modules.

• Provide guidance and case studies demonstrating high-value insights to assigned user groups.

• Partner with user groups to act as the voice of the customer and support customer-centric sales and marketing strategies.

• Coach assigned user teams on effective use of customer insights and analytics tools.

• Deliver customer success activities including onboarding, training, and ongoing support.

• Deliver ad hoc analytics and presentations to support complex user needs and selected supplier commercial projects.

• Help define metrics for measuring program impact, customer satisfaction, product usage, user-group growth, and productivity.

• Conduct user-group evaluations and gather feedback to identify opportunities for improvement.

• Review market and customer trends to improve user experience, operational excellence, skills, and innovative approaches.

• Work closely with internal Merchant teams and external vendors.

• Participate in regular meetings with end users and internal teams.

• Provide high-quality analysis with actionable insights and recommendations based on business requirements.

Required Qualifications

• 2-3 years of retail industry experience.

• Strong analytical skills with the ability to analyze business and customer data.

• Bachelor's degree.

• Ability to translate analytical findings into actionable insights and recommendations.

• Strong communication and collaboration skills for working with business users, internal teams, and external vendors.

Preferred Qualifications

• Experience working with syndicated data.

• Experience with Circana (IRI), Nielsen, Kantar, or similar syndicated data providers.

• Experience supporting customer insights, consumer analytics, retail analytics, or related initiatives.