Member Care Representative

JOB DETAILS Level: Entry Job Location: BELLWOOD, IL 60104 Position Type: Full Time Education Level: High School Salary Range: $16.50 - $18.00 Hourly Travel Percentage: None Job Shift: Day Job Category: Customer Service Member Care Representative Department: Member Services Department Status: Full-Time MEMBER CARE REPRESENTATIVE POSITION Central Credit Union of Illinois is looking to hire a Full-Time Member Care Representative to provide our members with terrific customer service. Are you looking for an established, reputable credit union that appreciates both its members and its employees? If so, please read on! This entry-level position earns competitive compensation depending on experience and qualifications. We provide excellent benefits! ABOUT CENTRAL CREDIT UNION OF ILLINOIS Our financial institution has been proudly helping local families manage their finances since 1936. We are a full-service credit union that makes banking simpler and preparing for the future easier. Our institution offers a wide variety of banking solutions. With over 12,000 members and multiple locations to assist them, we are happy to support the people in our community and their families. Our success begins and ends with the talented people on our team. Without our employees, we wouldn't be able to provide members with the exceptional service we're known for. To thank our staff for all their hard work, we offer great pay, paid time off, holiday pay and an amazing company culture. A DAY IN THE LIFE OF AN MEMBER CARE REPRESENTATIVE As an entry-level Member Care Representative, you are a customer service master who ensures that our members only have positive experiences with our credit union. The Member Care Representative (MCR) serves as a trusted resource for Credit Union members by providing exceptional service and financial guidance through phone, digital, and occasional in-person interactions. This role focuses on building member relationships, resolving inquiries, processing account transactions, and identifying solutions that help members achieve their financial goals. The ideal candidate is service-focused, empathetic, and committed to delivering a positive member experience with every interaction. WORK SCHEDULE FOR A FULL TIME MCR Hours may vary based on business needs and may include: Monday through Friday: 8:30 AM to 9600 PM 30-40 Hours per week with varying schedule BENEFITS - Eligible employees may receive: Medical, Dental, and Vision Insurance 401(k) Plan Paid Time Off Tuition Reimbursement Flexible Spending Account (FSA) Employer-Paid Life Insurance Employer-Paid Short-Term Disability Employer-Paid Long-Term Disability Work Location: In person QUALIFICATIONS FOR AN MCR Required Qualifications High School Diploma or GED. Minimum one (1) year of customer service experience. Strong communication and interpersonal skills. Ability to build rapport and establish professional relationships. Strong attention to detail and accuracy. Proficiency with computer systems and basic business software. Ability to multitask and work efficiently in a fast-paced environment. Preferred Qualifications One (1) year of banking, credit union, financial services, retail, or call center experience. Experience opening accounts and servicing consumer financial products. Knowledge of deposit products, consumer lending, and digital banking services. RESPONSIBILITIES OF AN MCR Deliver exceptional member service through phone, digital, and in-person interactions while creating positive member experiences. Build strong member relationships by actively listening, identifying needs, and providing personalized financial solutions. Resolve member inquiries, account issues, and concerns accurately and efficiently, with a focus on first-contact resolution. Process deposits, withdrawals, transfers, loan payments, account maintenance requests, and other transactions with accuracy and attention to detail. Assist members with account openings, account closures, debit card services, online banking, mobile banking, and other electronic services. Educate members on Credit Union products, services, digital tools, and self-service options to promote financial well-being. Identify opportunities to strengthen member relationships through referrals, product recommendations, and consultative conversations. Handle sensitive situations professionally, elevate complex issues when appropriate, and ensure compliance with all Credit Union policies, procedures, and regulatory requirements. Collaborate with team members and leadership to achieve service, operational, and member experience goals. Maintain knowledge of Credit Union products, services, policies, procedures, and applicable regulations. Participate in ongoing training, process improvement initiatives, and other duties as assigned. REQUIRED ABILITIES & COMPETENCIES OF AN MCR Excellent verbal and written communication skills with the ability to explain financial products and services clearly and effectively. Active listening, empathy, and problem-solving skills to identify and address member needs. Ability to assess financial needs and recommend appropriate products, services, and solutions. Strong attention to detail with commitment to accuracy, efficiency, and regulatory compliance. Proficiency in basic math, cash handling, and computer applications. Excellent time management, organizational, and multitasking skills. Ability to adapt to changing priorities and perform effectively in a fast-paced environment. Strong interpersonal skills with the ability to build relationships and collaborate across departments. Ability to handle confidential and sensitive information with professionalism and sound judgment. Sales and referral aptitude with the ability to deepen member relationships through consultative conversations. Working knowledge of Credit Union products, services, policies, procedures, and applicable regulations. Commitment to delivering an exceptional member experience while supporting the Credit Union's mission and values. #J-18808-Ljbffr Paycom - ATS