Refugee Social Adjustment Case Manager (Nashville)

Refugee Social Adjustment Case Manager (Nashville)Classification: Non-ExemptSalary Grade/Level/Family/Range: $38,000-$42,000Reports to: Client Services ManagerJOB DESCRIPTIONThe Refugee Social Adjustment Case Manager provides medical/extended case management and public benefits education/assistance to qualified refugee & immigrants who have resided in the US less than 5 years. This includes extended case management for newly arrived refugee clients with services like home, health, and crisis management. In addition, the Refugee Social Adjustment Case Manager coordinates with other refugee services within and outside the agency to address barriers faced in accessing mainstream services. The Case Manager prioritizes providing individualized health education and assisting refugee & immigrant clients in accessing health care. The Social adjustment case manager coordinates, schedules, educates, and transports clients to needed appointments and advocates for them in different settings. The Refugee Social Adjustment Case Manager provides services to refugees, asylees, and immigrants at any point in their journey to help them become socially integrated and culturally acclimated in their new communities.Essential FunctionsEnsures that all services needed by the client are scheduled, provided, and documented in the file according to grant requirementsNetworks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively. Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus providesWill provide health education and orientation to the American healthcare system to clientsProduces work plans and case notes for each clients file and enters each clients social adjustment information into the appropriate state databaseArranges client appointments and provides schedules to clients and other individuals who may be assisting the clients (e.g., Inspiritus case managers, interpreters, volunteers, etc.)Provides ongoing orientation about issues such as tenants’ rights, how to care for a rented apartment, and how to understand a new city, new culture, and new societyRefers clients to other programs as needed such as Economic Empowerment, Intensive Case management, Afterschool, Refugee Career PathwaysMust meet quantitative social adjustment service goals that are periodically assigned by supervisor to ensure successful completion of the state contractMust complete all database back pages, work plans, and case notes in the same week in which any service is billed on the state database service logKeeps Client Services Manager apprised of difficult casesServes as interpreter when language skills are applicable for case services.Maintains personal and professional boundaries in the performance of the jobForges mutually respectful partnerships with clients, co-workers, and employersParticipates in Inspiritus functions and public relations activitiesParticipates in in-service training and conferences related to the programsConforms with and abides by all regulations, policies, work procedures and instructionsCompetenciesLeadershipTeamwork & CollaborationProblem Solving & Critical ThinkingCultural CompetenceDemonstrate Ethical & Professional BehaviorAdvance Human Rights & Social & Economic JusticeInitiativeStress ToleranceAdaptability & FlexibilityPartnership & Relationship ManagementSupervisory Responsibility: NoneWork EnvironmentWhile performing the responsibilities of this job, the employee travels by personal motor vehicle and is exposed to changing weather conditions. May perform job functions at out-posted locations as assigned. Regularly makes home visits to refugee families and transports clients to appointments as needed. Is expected to work outside regular working hours if necessary, to accommodate clients needs. While performing the responsibilities of this job, the employee travels by personal motor vehicle and is exposed to changing weather conditions. May perform job functions at outposted locations as assigned.Physical DemandsRegularly required to talk and hear in person and on the telephone. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls: and reach with hands and arms to operate computer and other office equipment. Required to operate a personal vehicle. Employee frequently lifts and or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.Travel: Up to 50% locallyRequired Education and ExperienceTwo years of previous direct work experience in a culturally diverse environment or an equivalent combination of education and experience.Ability to organize multiple client-related activitiesExcellent oral and written communication skills in EnglishAbility to balance the needs of the client and the employerConviction about the capacity of people to grow and changeAbility to set limits and maintain the helping role of the practitioner Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and OutlookMust have the ability to communicate with all persons in a culturally competent mannerMust be sensitive to the service populations cultural and socioeconomic characteristics.Must own a personal multi-passenger vehicle, hold a valid Tennessee Driver’s License, have a good driving record, and have appropriate personal auto insurancePreferred Education and ExperienceBachelor’s degree in a social service or similar field and minimum of two years of previous direct work experience in a culturally diverse environment, or an equivalent combination of education and experienceKnowledge of immigration issuesExperience with human services programsReads, writes, and speaks a relevant foreign languageOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr Inspiritus Inc