Customer Growth Marketing Manager

Overview

Awarded Worlds Best Small Ship Cruise line Windstar Cruises is known for intimate yacht style experience and unique voyages to the worlds best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich peoples perspective through inspired travel.

Our Mission : Enriching Lives Through Travel

Our Values : Guest Obsessed Open and Inviting Fun-Loving and Focused Light-Hearted and Genuine Casual Yet Polished Safe and Responsible.

Job Summary:

The Customer Growth Marketing Manager is responsible for identifying developing and activating highvalue niche audience segments to drive demand for Windstars new destinationled products and experiences. This role focuses on audience strategy segmentation partnerships and content activation ensuring that new products are launched with clearly defined target audiences compelling messaging and scalable demandgeneration models.

As part of the crossfunctional New Experiences Task Force the Manager works closely with New Product Development to align audience strategy with approved product concepts and with New Experience Development to ensure guest communications and journey touchpoints are aligned with execution. This role owns the audience lens within the task force and is accountable for building awareness engagement and conversion within priority niche segments.

Responsibilities

Audience Strategy & Segmentation

• Define and develop comprehensive audience profiles and ideal customer profiles (ICPs) for priority niche segments (e.g. equestrian golf river cruise converters).
• Design CRM driven segmentation and lifecycle journeys aligned to audience motivations decision behaviors and booking pathways.
• Identify growth opportunities acquisition levers and messaging frameworks unique to each niche audience.

Demand Activation & Campaign Planning

• Develop full funnel audience activation strategies supporting new product pilots and launches.
• Translate audience insights into campaign strategies that drive awareness engagement and conversion.
• Align demand plans with product launch timelines itinerary deployment and seasonal audience moments.

Partnership Development

• Identify evaluate and establish partnerships with relevant organizations events communities publications and influencers aligned to target niche audiences.
• Develop co marketing and partnership programs that support list growth content amplification and qualified demand generation.
• Build long term partner activation plans aligned to product roadmaps and deployment schedules.

Content & Creative Direction

• Partner closely with Creative and Content teams to develop compelling audience specific storytelling and campaign assets.
• Translate audience insights into content pillars creative briefs and messaging frameworks.
• Ensure content and toolkits are delivered for internal stakeholders and travel advisors to support consistent messaging.
• Develop content strategies aligned with audience specific moments (e.g. competitions seasonal cycles major events).

Cross Functional Collaboration

• Work with New Product Development to align audience strategy with approved product concepts positioning and value propositions.
• Collaborate with New Experience Development to ensure guest communications onboard messaging and journey touchpoints align with delivery models.
• Participate actively in NET operating rhythms including standups steering reviews and shared workflows.

Measurement & Performance Tracking

• Track and report on audience growth lead acquisition content engagement PR reach and quality and contribution to demand for new products.
• Monitor early indicators of audience to pilot velocity and campaign effectiveness.
• Use insights to refine segmentation messaging and activation strategies over time.

Success Measures

• Growth and engagement of defined niche audience segments.
• Quality and volume of demand generated for new product pilots and launches.
• Effectiveness of partnerships and comarketing initiatives.
• Alignment of audience messaging with product positioning and experience delivery.
• Clear audience insights informing future product and experience development.

Qualifications

Experience

• 5 years of experience in lifestyle luxury sports or travel marketing strategy.
• Demonstrated experience marketing to niche or highaffinity audiences (e.g. equestrian golf river cruise or similar).
• Proven success in partnership development and cobranded marketing initiatives.

Skills & Capabilities

• Strong audience strategy and segmentation expertise including CRMdriven lifecycle marketing.
• Experience developing and briefing creative content across channels.
• Analytical mindset with the ability to track performance against KPIs and optimize campaigns.
• Highly collaborative communicator with the ability to influence across Marketing Product and Operations.
• Comfortable operating in a testandlearn environment supporting pilots and new initiatives.

Preferred Qualifications

• CRM expertise (HubSpot preferred).
• Experience supporting product or experience launches in travel or hospitality.
• Familiarity with PR influencer marketing and partnershipled growth models.
• Experience working within crossfunctional or matrixed team structures.

Work Environment & Physical Requirements

• Officebased (hybrid model - 3 days per week on-site) with periodic travel for partner engagement or experience launches.
• Ability to manage multiple initiatives in parallel under evolving timelines.
• Flexibility to support pilot launches and campaign activations.

To apply to this role please visit our job portal on our company careers site: full-time employees Windstar offers a comprehensive benefits package including: Medical Dental & Vision; HSA & FSA; Life & Disability; Accident Hospital & Critical Illness; Pet Insurance; Vacation Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO:

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability pregnancy genetic information protected veteran status or any other legally protected status.

Required Experience:

Manager