TRANSPORTATION ASSISTANT

US Navy

Job DutiesYou will provide customer service to HHG customers, industry, other PPOs, and various headquarters elements.You will be required to interpret guidelines and instructions, determine the approach, and adapt the process to resolve customer concerns.You will decode shipment requests/travel orders to ensure compliance with regulations and proper funding requirements.You will establish direction, precedent, and procedures for conflicting vague, unclear, or not available guidance to meet unusual/special occurrences/requirements.You will be responsible for the coordination on all aspects of shipping/storage of personal property and privately owned vehicles (POVs).You will reconcile entitlements and provide comprehensive estimates to address potential customer-borne costs including joint inspections options as well as liability insurance to maintain full replacement value.You will provide customer counseling and application assistance in person or remotely, provide support via technical support center, fields calls, emails, social media, and other correspondence; prioritizes workflow task queues for action.

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Vacancy posted 1 day ago

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