Ford Service Advisor

Service Advisor PositionWe have an opening for a Service Advisor for Bob Bell Ford in Glen Burnie, MD! Salary commensurate with experience.If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you!At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.ResponsibilitiesGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersQualificationsProven record of achieving exceptional Customer SatisfactionPast experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a mustAbove average energy levelA desire for a long term career with a growing organizationPersonal and professional integrityADP computer experience a plusBenefitsMedical and Prescription Drug PlansHealth Savings Account (HSA) EligibilityWellness ProgramCareFirst Video Visit Eligibility (see a doctor 24/7/365)!Dental and Vision Plans401KDisability and Life InsuranceWe have 6 dealerships in the greater Baltimore, Maryland area!Employee Car Purchase ProgramCareer ProgressionGreat Company CultureWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.