Account Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since opening our doors in December 2001, our State Farm agency has been dedicated to helping individuals, families, and businesses protect what matters most. Having started my career with State Farm in 1990, I take pride in serving my hometown of Mt. Vernon and building lasting relationships based on trust, integrity, and exceptional customer service.

Community involvement is central to who we are. From serving on the Mt. Vernon City Schools Board of Education to participating in local events, we believe making a positive difference beyond the walls of our office.

We're looking for motivated, customer-focused professionals who share our commitment to service, teamwork, and results. Our agency offers a supportive environment where initiative is valued, professional growth is encouraged, and success is recognized. If you're driven to succeed and passionate about helping others, we'd love to have you on our team.

ROLE DESCRIPTION:
As an Account Representative, you will play an important role in growing our agency by developing new business opportunities, building strong customer relationships, and helping individuals, families, and businesses protect their financial futures.

This position is ideal for an enthusiastic, results-driven professional who enjoys sales, thrives on achieving goals, and takes pride in delivering an exceptional customer experience.

You will be responsible for identifying customer needs, presenting personalized insurance solutions, and developing long-term relationships built on trust and outstanding service. Success in this role requires initiative, strong communication skills, a positive attitude, and a commitment to continuous improvement.

We believe in recognizing performance and investing in professional development. Team members who demonstrate leadership, initiative, and consistent results will have opportunities to take on additional responsibilities and grow within our agency.

RESPONSIBILITIES:

• Proactively generate leads, identify prospects, and pursue new business opportunities to achieve agency sales goals.
• Build relationships with prospective and existing customers through meaningful conversations and personalized service.
• Conduct needs-based conversations to identify insurance and financial protection needs and recommend appropriate solutions.
• Educate customers on available insurance products, coverage options, and the benefits of protecting their assets and financial futures. 
• Develop and maintain long-term customer relationships through consistent follow-up, proactive communication, and exceptional service.
• Identify opportunities to strengthen customer relationships by recommending additional products and coverage when appropriate.
• Maintain accurate customer records, document interactions, and efficiently manage policy updates and follow-up activities.
• Collaborate with agency team members to achieve individual and agency performance goals.

QUALIFICATIONS:

• Excellent communication, interpersonal, and relationship-building skills.
• Self-motivated, goal-oriented, and driven to achieve measurable results.
• Previous sales or customer service experience preferred; insurance experience is a plus but not required.
• Strong listening skills with the ability to identify customer needs and recommend appropriate solutions.
• Positive attitude, strong work ethic, and willingness to learn and grow professionally.
• Ability to manage multiple priorities, stay organized, and thrive in a fast-paced, team-oriented environment.
• Comfortable initiating conversations, prospecting for new business, and following up with potential customers.
• Ability and willingness to obtain required Property & Casualty and Life & Health insurance licenses, if not already licensed.