Front Desk Associate

Service Motivator

As a Service Motivator, you are the first person every member and guest meets, and you set the tone for their entire visit. Your role is to create memorable experiences and guide guests toward joining the gym, and both are expected every shift. We provide full training, and many of our managers began their careers in this role.

Motivating, Authentic, and Passionate in every interaction.

Greet every member by first name and every guest with a smile

Maintain front desk security by making sure every member and guest is checked in

Make every member and guest experience memorable

Answer phone calls and questions about the club and services

Lead tours and help guests choose the membership that best fits their goals

Enroll new members and introduce personal training and other club services

Follow up with guests after their visits

Conduct regular walk-throughs to keep the club clean, organized, and equipment ready.

Complete shift procedures and handoffs

Process retail and membership transactions

Assist members with account and billing questions, escalating issues to management as needed

Log maintenance needs and report safety concerns or incidents to management

Support additional duties as needed

Friendly, positive, and genuinely motivated to help people

Comfortable talking with anyone, in person and by phone

Able to manage multiple tasks and stay composed during busy periods

Comfortable using computers and basic software

Dependable and punctual

Available to work weekends and holidays

High school diploma or equivalent, or currently enrolled

Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

$17.13 - $18.00 per hour, based on experience

Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges

Paid sick leave

Flexible schedules that accommodate school or other commitments

Opportunities to progress into management

You'll be on your feet for the entire shift and must be comfortable with that. This role also requires moving throughout the club and lifting up to 55 lbs. The gym is an active, high-energy environment with music and equipment noise.