Ophthalmic Technician

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

The Ophthalmic Technician will play a vital role in supporting physicians in the delivery of high-quality eye care. Supports efficient clinic operations by managing patient flow, coordinating administrative tasks, and performing phone triage under physician guidance. Contributes to the overall effectiveness of the office through both clinical and administrative responsibilities.

Job Duties & Essential Functions:

Patient Engagement & Clinical Intake

• Engage with patients and their families in a courteous, compassionate, and respectful manner to ensure a positive experience.
• Review and document patient information, including chief complaints, history of present illness, review of systems, and other pertinent clinical details.
• Coordinate and obtain prior authorizations for medications in accordance with insurance requirements to ensure timely patient access to prescribed treatments.
• Perform comprehensive pre-examination testing, including visual acuity (with pinhole and glare), confrontational visual fields, extraocular muscle testing, pupillary evaluation, tonometry, angle assessment, and dilation.
• Conduct advanced diagnostic procedures such as OCT, fundus photography, IOL Master, Pentacam, A-scan, B-scan, Wave Scan/Vario, keratometry, lensometry, and visual field testing.
• Perform specialized testing as requested, including color vision screening, stereopsis, dry eye evaluations, optical biometry, and refractometry.

Clinical Workflow & Physician Support

• Support efficient patient flow throughout the care center to optimize clinical operations.
• Accurately scribe clinical encounters in the electronic medical record, documenting chief complaints, physician assessments, and treatment plans.
• Administer ocular medications as prescribed by the physician.
• Observe and assist during patient examinations and minor surgical procedures.
• Communicate pertinent visit information to referring physicians when appropriate.
• Track, document, and communicate laboratory results to physicians and patients promptly, ensuring accuracy and continuity of care.
• Add diagnoses to patient charts and ensure accuracy of diagnostic coding for proper billing.

Room & Equipment Maintenance

• Open and close exam rooms daily, including cleaning equipment, charging devices, and securing instruments.
• Assist with clinic opening and closing duties as needed.

Compliance, Communication & Development

• Adhere strictly to all safety protocols and clinic policies.
• Monitor work-related communications and utilize collaborative tools such as Google Drive to stay informed and organized.
• Participate in ongoing training and educational activities to maintain up-to-date clinical skills and best practices.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.
• Perform additional duties as assigned or directed by the supervisor.

Required Qualifications:

• High School diploma or equivalent
• Minimum of two (2) years of experience as an Ophthalmic Technician
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with strong attention to detail.
• Proficient in computer use, ranging from basic to advanced tasks.
• Ability to stand for long periods of time

Preferred Qualifications:

• Ophthalmic Scribe Certification (OSC) required or must be obtained within 45 days of hire.
• Certified Ophthalmic Assistant (COA) certification required, or candidate must be actively enrolled with completion expected within two (2) years of hire.

Work Schedule:

• Rotating Schedule – including days, evenings and weekends

Hourly Pay Rate:

• $24.50

We aim to take care of our teammates the same way we take care of our patients.All SightMD employees receive the following benefits:

• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at View email address on click.appcast.io

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.