Customer Service Representative - Healthcare

General information

Description & Requirements

Customer Service Representative - Healthcare

Location: On-site in El Paso, TX
Hourly Base Pay: $15.37 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses!*
Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.

Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role, youll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits

At Maximus, were committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

• Competitive Compensation:

• $15.37/hr. base pay + 10% shift differential for evening shifts

• $750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion and referrals*

• Comprehensive Insurance Coverage: Company-paid medical coverage

• Tuition Reimbursement: Invest in your ongoing education and development

• Future Planning: 401(k) with company match

• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays

• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs

• Work/Life Balance Support: Flexible schedules that meet your lifestyle

• Career Growth: A supportive environment with career development and promotional opportunities

• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules