Senior Customer Success Manager

You Are: You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth. The Work: + Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner. + Drive customer onboarding, adoption, engagement, and long-term success. + Develop success plans and conduct regular business reviews aligned to customer goals. + Monitor account health, proactively mitigate risk, and execute retention strategies. + Identify expansion opportunities and partner with Sales on renewals and growth. + Act as the voice of the customer by sharing feedback with Product and cross-functional teams. + Track customer outcomes, adoption metrics, and key performance indicators to drive value realization. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Basic Qualifications: + A minimum of five years of experience in Customer Success or Account Management. Preferred Qualifications: + Experience independently managing a portfolio of strategic, enterprise, or high-value customer accounts. + Documented measurable improvements in retention, revenue growth or customer adoption. + Excellent relationship management, communication, and problem-solving skills. + Strong business acumen with the ability to translate customer goals into measurable outcomes. + Experience managing multiple accounts in a fast-paced, cross-functional environment. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/27/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture ( Role Location Annual Salary Range California $73,800 to $218,800 Colorado $73,800 to $189,000 Connecticut $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maine $62,800 to $161,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York $68,300 to $218,800 New Jersey $78,500 to $218,800 Ohio $68,300 to $175,000 Virginia $68,300 to $201,300 Washington $80,200 to $201,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. 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