Member Service Supervisor

Leading a team of Guides in a full-time remote capacity, the Member Service Supervisor will manage performance, develop team members, and ensure high-quality service delivery across inbound and digital channels in the healthcare sector. Key responsibilities Lead, coach, and develop team members through tailored feedback and performance management Manage team metrics to drive improvement and ensure adherence to service and compliance standards Identify process gaps and collaborate with cross-functional teams to enhance workflows and member experience Required qualifications Bachelor's degree or equivalent experience in a metrics-driven call center or high-volume customer service environment Proven leadership skills with the ability to translate operational data into actionable coaching Strong interpersonal skills and professionalism to navigate sensitive situations Proactive ownership mindset focused on continuous improvement Adaptability and resilience in fast-moving environments