FSW/Driver

Job Description

Job Description

About Company:

For over 40 years, Quest Food Management Services has been a leading food service provider serving K-12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch made menus, local sourcing, and intensely personal service. At the heart of our success is our “Quest Ready” culture, built on integrity, responsiveness, accountability, respect, and excellence.

Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About the Role:

The FSW/Driver plays a critical role in ensuring the efficient and timely delivery of retail goods across various locations within the United States. This position combines the responsibilities of a frontline service worker with those of a professional driver, requiring a balance of customer service excellence and safe driving practices. The primary objective is to maintain the integrity of the supply chain by handling merchandise carefully and delivering it punctually to meet customer and business expectations. Additionally, the role involves interacting with customers and store personnel to facilitate smooth transactions and resolve any delivery-related issues. Success in this position contributes directly to customer satisfaction and the overall operational efficiency of the retail trade business.

Minimum Qualifications:

• Valid U.S. driver’s license with a clean driving record.
• Ability to lift and carry heavy packages up to 50 pounds safely.
• Basic literacy and numeracy skills to read delivery instructions and complete documentation.
• Familiarity with local and regional routes within assigned delivery areas.
• High school diploma or equivalent.

Preferred Qualifications:

• Previous experience in retail delivery or logistics roles.
• Customer service experience in a retail or delivery environment.
• Proficiency with GPS navigation systems and delivery tracking software.

Responsibilities:

• Operate company vehicles safely and in compliance with all traffic laws and regulations to deliver retail products to designated locations.
• Load and unload merchandise carefully, ensuring products are handled with care to prevent damage during transit.
• Verify delivery orders and obtain necessary signatures or confirmations from recipients to document successful deliveries.
• Communicate effectively with dispatchers, store managers, and customers to coordinate delivery schedules and address any concerns.
• Perform routine vehicle inspections and report any maintenance or safety issues promptly to ensure vehicle reliability.
• Maintain accurate records of deliveries, mileage, fuel usage, and any incidents encountered during routes.
• Provide excellent customer service by representing the company professionally and addressing customer inquiries or issues courteously.

Skills:

The required skills enable the FSW/Driver to navigate delivery routes efficiently while ensuring the safety of both the merchandise and themselves. Strong organizational skills are essential for managing delivery schedules and maintaining accurate records. Effective communication skills facilitate clear interactions with customers and team members, helping to resolve issues promptly and professionally. Physical stamina and attention to detail are necessary for handling packages and performing vehicle inspections. Preferred skills such as familiarity with GPS technology and customer service experience enhance the ability to provide timely deliveries and positive customer interactions, contributing to overall operational success.