Seasonal Premier Experience Concierge

Seasonal Premier Experience Concierge

We are seeking a Seasonal Premier Experience Concierge who will play a crucial part in creating our 2026 US OPEN team!

Courtside Concierges are responsible for establishing a good rapport with VIP clients/guests within the Hospitality and Premium Services Department. The Courtside Concierge team must be resourceful, quick and ready to handle any and all ad hoc requests associated with live entertainment events. As a representative of the hospitality department an ideal candidate is highly organized, detailed oriented, and calm under high stress/pressure situations while providing best in class service to all Courtside Premier clients. Concierges should be prepared to meet and greet clients upon their arrival to the grounds. From there, concierges can be involved in the escorting of clients to/from hospitality areas, seats in Ashe and other locations on National Tennis Center grounds, at the client's discretion. Concierges should be prepared to answer questions from clients/guests and assist with any needs clients/guests have while on site.

The Role

• Provide VIP clients with one-on-one attention.
• Communicate with the clients before their arrival, on-site, and during departure of the grounds
• Works closely with our Car Service to ensure they arrive and depart safety and timely
• Service clients in multiple hospitality and player facing spaces, ensuring all parties remain professional and follow all rules set by USTA staff and players
• Service Clients at tennis clinics and other experiential events throughout the tournament
• Answer any questions asked of the clients and assist them with needs they may have while on site
• Works closely with the hospitality team, adhering to their instructions to ensure a seamless operational process in tournament
• Works closely with the players team, adhering to their instructions to ensure all players are respected throughout the tournament

Who You Are

• Previous similar experience in entertainment/sports/events is preferred
• Customer service experience preferred
• Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently
• Excellent organizational and time management skills, including strong attention to detail
• Exceptional written and verbal communication skills
• Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
• Capable of lifting and carrying boxes up to 30 pounds
• Ability to handle sensitive matters with discretion

We strongly encourage you to apply if you're interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

What We Offer

Compensation: This is a non-exempt position with an hourly rate of $20 and is eligible for overtime.

Daily Meal Allowance: A $35 daily meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.

USTA National Tennis Center