Call Center Lead

Rare Collectibles TV LLC

Torrance, CA

Job Description
Job Description
Description:

Description
RCTV is looking for full-time Lead Call Center Representatives to work on-site at our Torrance, CA location. This position is not remote . We are currently hiring for Tuesday–Sunday shifts that starts 3PM-11:30PM. This role provides potential for growth within the department and company, as we actively identify strong performers for promotion. The RCTV Call Center operates 7 days a week, 365 days a year. Working late nights, early mornings, weekends, and holidays may be required. The ability to work on any schedule is essential, including weekends . As a Call Center Representative, you will answer calls from potential customers interested in our products featured during our media ads
Responsibilities
Answer incoming calls from potential customers.
Identify and address customer needs courteously and professionally.
Work with internal departments to enhance customer experience.
Educate customers on products featured in our televised shows.
Deliver an exceptional customer experience
Assisting with customer service-related call.
Be available to cover a shift in a Leads absence
Other duties as assigned
Qualifications:
Strong verbal and written communication skills.
Ability to build rapport with diverse customers.
Positive attitude with a desire to learn.
Adaptability, remaining calm and professional during each call.
Accurate data entry skills.
Strong commitment to customer service excellence.
Schedule:
Monday: OFF
Tuesday: 3:00pm - 11:30pm
Wednesday: 2:30pm - 11:00pm
Thursday: 3:30pm - 12:00am
Friday: OFF
Saturday: 2:30pm - 11:00pm
Sunday: 3:30pm - 12:00am
Requirements:
Requirements
Ability to sit and work at a computer for extended periods.
Punctuality and reliability are essential, even with our relaxed, casual work environment.
Must be available to work Saturday nights.
Reliable means of transportation.
Benefits:
Competitive salary, commensurate with experience.
Comprehensive benefits package including health, dental, vision, and 401(k) matching.
Opportunities for growth, professional development, and leadership impact.
Pay is 22HR

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Vacancy posted 2 days ago

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