Associate Account Manager/Client Specialist

Job Description

Job Description

Salary: based on experience

Job Title: Associate Account Manager Employee Benefits

Location: Jenison, MI Hybrid
Department: Employee Benefits
Reports To: EB Manager

Position Overview

The Associate Account Manager plays a key role in supporting our account management team who serve small to mid-sized clients (2250 employees). This position focuses on the operational and technical work that keeps client benefit programs running efficiently, with an emphasis on quoting, compliance, and accuracy.

Its an excellent opportunity for someone who is detail-oriented, collaborative, and looking to grow within the employee benefits field.

Key Responsibilities

• Provide day-to-day support to a team of Account Managers across a shared book of small to mid-market clients (2250 lives)
• Assist with quoting and renewal processes, including gathering census data, submitting to carriers, and organizing plan options
• Prepare and review benefit comparisons and proposal materials for accuracy and completeness
• Compile and maintain compliance materials, including required notices and regulatory documentation (e.g., ERISA, ACA, COBRA)
• Maintain accurate client records, files, and internal systems
• Coordinate with carriers and vendors to obtain quotes, track submissions, and resolve discrepancies
• Support open enrollment preparation by organizing materials and ensuring deadlines are met
• Assist with reporting, audits, and quality control to maintain high standards of accuracy and compliance
• Collaborate closely with Account Managers to support client deliverables and timeline

Qualifications

• 13 years of experience in employee benefits, insurance, or a related support role
• Basic understanding of group benefits, including medical, dental, vision, life, and disability
• Strong attention to detail and time management skills
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Excel and other Office applications

Preferred Qualifications

• Life & Health insurance license (or willingness to obtain)
• Bachelors degree in Business, Human Resources, or a related field preferred
• Experience with benefits administration platforms and Applied EPIC
• Familiarity with compliance requirements such as ERISA, ACA, and COBRA

Our Core Values

Our work is guided by a shared commitment to:

• A Spirit of Excellence We embrace change as an opportunity to grow
• A Servants Heart We put others first even when it doesn't benefit us
• A Champions Resolve We find ways to solve the problem

Career Development

This role provides a strong foundation for advancement into an Account Manager position, with hands-on experience supporting a high-volume, small to mid-market client base.

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive health, dental, and vision coverage
• Retirement plan with employer contribution
• Paid time off and company holidays
• Professional development and licensing support
  

Equal Opportunity Employer

Highstreet is an equal opportunity employer.

Is this you? Apply today to find out!