External Communications Associate

Chase Auto is seeking an Associate for the External Communications team to help shape the external narrative for one of the nation’s leading auto finance businesses. This role focuses on advancing earned media and executive communications strategies that advances the reputation and visibility of Chase Auto, including its three strategic business units: Retail & Consumer, Private Label Captive Finance and Commercial Solutions.

As an External Communications Associate within Consumer and Community Banking, you will support external communications strategy for Chase Auto’s three strategic business units, ensuring alignment with enterprise priorities and long-term growth objectives. In addition, you will collaborate across Consumer and Community Banking and Corporate Communications to ensure consistency with firmwide messaging and strategic priorities.

Job responsibilities

• Help develop and execute integrated earned media strategies and executive speaking engagements that further enterprise priorities.

• Develop and execute proactive, insight-driven narratives that highlight innovation, client partnerships, product capabilities, and industry leadership across both consumer and commercial segments.

• Draft and deliver high-quality communications materials, including press releases, executive briefings, and messaging for external audiences.
• Serve as a key coordinator across internal stakeholders and agency partners, ensuring alignment, consistency, and disciplined execution across campaigns.
• Support communications processes tied to external engagement, including speaker preparation, materials development, and readiness for field-based teams.

• Monitor, analyze, and report on media coverage, industry trends, competitive dynamics, and the evolving media landscape, providing insights to inform strategy and identify opportunities to differentiate the business frameworks to evaluate the effectiveness of communications programs.

• Support proactive and reactive media engagement, including issue management and coordination with corporate communications partners.

Required qualifications, capabilities, and skills:

• 4+ years of experience in public relations, communications, or journalism, with experience in corporate and/or agency environments.
• Experience supporting integrated communications strategies that include earned media and executive speaking engagements.
• Strong writing and storytelling skills, with experience developing executive-level materials and messaging.
• Experience supporting media relations and identifying opportunities to elevate brand, reputation, or community impact.
• Ability to manage multiple priorities and stakeholders in a fast-paced, highly matrixed environment.
• Familiarity with media monitoring, reporting, and performance measurement, with the ability to translate results into actionable insights.
• Collaborative mindset and strong partnership skills across marketing, business, and communications teams.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.