Client Service Representative

Job Title

We're not just looking for someone to answer phones - we're looking for someone who genuinely cares. This is a part-time role (23 days per week) for someone who wants to be part of a team that is passionate about helping pets as well as the people who love them.

You do not need prior veterinary experience. If you bring the passion, desire to learn, and willingness to help, we will provide the training.

Our schedule is flexible Monday through Saturday, but right now we are particularly looking for support on weekdays.

Essential Functions:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports, and correspondence

Qualifications:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, along with awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noise, odors, bites, scratches, and animal waste

Benefits:

We offer competitive compensation, generous employee pet discounts, and additional benefits for our part-time employees.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com