Referral Coordinator

Location: Remote (North Carolina) with travel to physician and provider offices FLSA Classification: Non-Exempt Job Type: Full-time Help Families Access Life-Changing Autism Services At Opal Autism Centers, every referral represents a family searching for answers and support. As our Referral Coordinator, you'll be one of the first people families and healthcare providers connect with, helping guide them from referral to care with compassion, organization, and exceptional service. This is more than an administrative role. We're looking for someone who enjoys building relationships, connecting with medical professionals, and creating outstanding experiences for both families and referral partners. You'll spend time cultivating relationships with physicians, pediatricians, therapists, schools, and community providers while ensuring every referral moves efficiently through the admissions process. What You'll Do

Serve as the primary point of contact for new referrals from physicians, schools, therapy providers, insurance partners, and families.

Build and maintain strong relationships with referral sources through ongoing communication, community events, and in-person visits to provider offices.

Represent Opal Autism Centers professionally within the community and educate providers about our autism diagnostic and ABA therapy services.

Travel regularly to physician offices, pediatric practices, therapy clinics, hospitals, schools, and other referral partners to strengthen existing relationships and develop new referral opportunities.

Respond to referral inquiries promptly while providing compassionate support to families throughout the intake process.

Verify insurance information and collect required documentation to ensure referrals are processed efficiently.

Coordinate closely with admissions, authorizations, scheduling, and clinical teams to ensure a seamless transition from referral to services.

Maintain accurate referral records within CentralReach and track referral activity from initial inquiry through admission.

Provide timely referral status updates to providers and maintain excellent communication throughout the referral process.

Identify opportunities to improve referral workflows and enhance the overall referral experience.

What We're Looking For

Experience in healthcare, behavioral health, physician relations, admissions, intake coordination, referral management, or a similar role.

Outstanding relationship-building and communication skills.

Comfortable networking and visiting healthcare provider offices throughout the community.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Experience using electronic medical records (CentralReach experience is a plus).

Experience working with autism services, pediatric healthcare, or therapy services is preferred.

Bilingual English/Spanish is a plus.

Why You'll Love This Role

Build meaningful relationships with physicians and community partners.

Make a direct impact by helping families access autism services sooner.

Enjoy a balance of remote work and community outreach.

Collaborate with an experienced admissions and clinical team.

Be part of a growing organization dedicated to improving the lives of children with autism and their families.

Working Hours:

This is a full-time, non-exempt position requiring availability to work 40 hours per week, typically between the hours of 8am - 6pm. No regularly scheduled weekend or night work required, however may occasionally be required to work on weekends or evenings.

Work Environment:

The work environment is remote, home-based, and therefore an indoor office-like environment. Work has no exposure to environmental conditions except when required to travel for business (occasionally).

Requirements

High school diploma required; associate degree or higher in healthcare administration, psychology, or a related field preferred.

1-2 years of experience working in a healthcare, behavioral health, or therapy office setting.

Prior experience with autism or developmental services preferred.

Familiarity with ABA therapy, diagnostic evaluations, and using referral management tools.

Managing client data in an ERM system; preferably CentralReach

Strong communication, empathy, and interpersonal skills.

Bilingual in English/Spanish (preferred)

Exceptional organization and attention to detail.

Ability to multitask in a high-volume environment.

Proficiency in Microsoft Office Suite (e.g. Outlook, Teams, Excel), Efax, and Mobile Phone systems

Basic understanding of autism spectrum disorder (ASD) terminology and diagnostic services (a plus).

Private, remote workspace with high-speed internet

Workspace conducive for sensitive conversations requiring empathy, patience, and cultural sensitivity.

BenefitsEmployee Rewards Program- earn reward points for being awesome and spend them like real cash! Tuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more! Access to our Student Analyst Program- offering select RBTs mentorship, opportunities to accrue supervised fieldwork hours, and clinical experience toward behavior analyst certification, based on supervisor availability (no cost or commitment) Comprehensive benefits package, including:

Medical, dental, and vision insurance Paid time off and 8 paid holidays + 1 floating holiday 401(k) & other investment plan options Drive time reimbursement (if applicable) Referral bonuses up to $2,000 per referral- no cap!

Opal Autism Centers is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We value diversity and inclusion in our workplace. By applying for this position, you acknowledge and agree to the above statement.