Maintenance Technician - Student Housing

JOB PURPOSE:

Depending on the size of a community, the community may have an Assistant Maintenance Supervisor who oversees the Maintenance Technicians, assists the Maintenance Supervisor with administration, and also performs maintenance work orders. On smaller communities, the Maintenance Supervisors may oversee Maintenance Technicians directly. Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean-up and maintenance, and maintaining good resident relations. PRIMARY DUTIES & RESPONSIBILITIES: will always include those specifically assigned by the immediate supervisor. Providing excellent service to residents, guests, employees, and contractors. Completing all routine service requests within 24 hours at the direction of Maintenance Supervisor. Ensuring the clean condition of the community at all times. Maintaining the maintenance shop according to policy. Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review. Assisting in other tasks as directed by the Maintenance Supervisor. Spot cleaning the model and vacant units on a daily basis. Daily/Weekly: Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and directions from Maintenance Supervisor. Timekeeping: Keep a record of hours utilizing company-provided forms. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager. Common Area Inspection/Pick-up: Walk common areas daily, before 9 am. Always be diligent to look for maintenance issues. Peak Day Trash Pickup: At the direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness. Make-Ready Preparation: Per the turn schedule provided by the Maintenance Supervisor, complete turns: Install vendor lock on unit within 24 hours of receiving keys from resident. Communicate any vendor make-ready issues to Maintenance Supervisor. Ensure that Maintenance Supervisor has walked the unit and approved all work prior to start. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor's signature once work is finalized. Work orders: Complete work orders as directed. Ensure 24-hour response policy. (Daily) Key Change-Outs: At the direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled. Document in CSR. On Call: Provide on-call coverage during non-business hours, as directed by Maintenance Supervisor. On larger properties, on-call duties are rotated among all maintenance staff. Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices can be issued. (Daily) Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code. Logs: At the direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets. Maintenance Inventory: Inform Maintenance Supervisor of supplies needed. Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly) Monthly Scheduled Inspections: Review Preventative Maintenance Calendar monthly. Perform duties such as: Car Checks Breezeway Inspections Safety and Trip Hazard Inspections Monthly Safety Meeting: Attend a safety meeting to stay informed of safety regulations and changes. Use this time to communicate problems and get guidance on better practices and cost control. Quarterly/Ongoing Quarterly Unit Inspections: Replace filters quarterly and inspect units for mold and other issues during filter installs. Place notices in units regarding community policies on trash, recycling, and HVAC operation. Equipment Inventory: Ensure proper equipment is in inventory. Report missing or broken equipment immediately. Assist in inventory verification as directed. Advise Maintenance Supervisor of needed equipment or supplies. Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure all licenses and certifications are current. Move-Out/Move-In Vendor Assistance: Work with vendors during the process and provide input regarding vendors’ status and adherence to schedule. Unit Punch: Complete unit punch as directed by Maintenance Supervisor. Qualifications: Working knowledge of electrical, plumbing, HVAC, and basic construction. A general mechanical aptitude with willingness and desire to learn. Ability to read and understand simple instructions, memos, and correspondence. Ability to write simple correspondence. Ability to present information effectively in one-on-one and small group situations. Ability to perform basic math operations. Apply common sense to carry out instructions in written, oral, or diagram form. Professional demeanor from previous maintenance experience. Excellent customer service skills. Good communication and listening skills. Ability to be an effective team player and interact well with others. Organized and detail-oriented. Patience, even-tempered, and able to work under pressure. Effective time management skills. Able to maintain confidentiality. Able to follow directions from a supervisor. Able to understand and follow posted work rules and procedures. Able to accept constructive criticism. Must have own tools. Able to climb and work from ladders, and lift and carry heavy loads. Able to work weekends or overtime as required. Able to be “on call” weekends and after hours. Education and Experience : High school diploma or GED; or 1-3 months related experience/training; or equivalent combination of education and experience. Certifications/ Licenses: Certified HVAC as required. Valid driver’s license and proof of insurance. JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for). Cooperation, Influence, Teamwork & Business Relationships – 25% Collaboration & Teamwork – 20% Cooperation – 20% Customer Service – 20% Influence – 20% Internal/External Relationships – 20% Decision Making/Initiative – 25% Analytical & Problem Solving – 16.67% Decisive – 16.67% Practical Judgment – 16.67% Action-Oriented – 16.67% Confidence & Risk Taking – 16.67% Effort & Self Development – 16.67% Job Knowledge and/or Job Specific Skills – 25% Job Knowledge – 16.67% Reporting – 16.67% Multi-Tasking – 16.67% Work Quality – 16.67% Work Quantity – 16.67% Creativity & Productivity – 16.67% Professional/Technical/Communication Skills – 25% Ethics & Values – 14.29% Integrity – 14.29% Perseverance & Determination – 14.29% Reliability & Punctuality – 14.29% Time Management – 14.29% Approachability & Composure – 14.29% Verbal & Written Communication – 14.29% Working environment and physical demands: X Office environment X Outdoors environment X Mechanical facility X Changing weather conditions X Toxic or caustic chemicals X Odors or fumes X Electrical current X Loud machine/Equipment noise X Above ground level X Confining spaces Physical Demands: Over 2/3 Time Between 1/3 and 2/3 Under 1/3 Walking X Sitting X Standing X Climb or balance X Lifting under 10 lbs. X Lifting over 10 lbs. X Reach with hands & arms X Stoop, kneel, crouch or crawl X Talk or hear X Travel outside the area X #J-18808-Ljbffr University Partners