Program Manager

Project Management Office Lead

Cross Domain Dependency Mapping and Management: Establish and implement processes for tracking, monitoring, and resolving interdependencies between projects to prevent delays and ensure smooth execution. Identify upstream and downstream dependencies across domains (e.g., Finance, Merchandising, Store Ops, Supply Chain, Infrastructure, Infosec). Use tools like Gantt charts, dependency matrices, and milestone maps to visualize interdependencies and report. Differentiate between preconditions (must be met before starting) and dependencies (impact completion). Proactively identify risks from interdependencies.

Governance & Standards: Develop and maintain project management frameworks, standards, and tools, ensuring consistent application across the portfolio.

Portfolio Planning & Road mapping: Partner with domain managers to maintain accurate roadmaps, track project timelines, and manage dependencies for all projects.

Risk & Issue Management: Facilitate the identification, escalation, and management of project risks, issues, and dependencies, providing assurance to project managers and leadership. Requires strong follow up skills and ability to understand and identify risks from interdependencies proactively. Use critical path analysis and risk heatmaps or dashboards to prioritize mitigation efforts. Escalate strategically when cross-domain blockers threaten delivery.

Reporting & Communication: Oversee the status reporting process, develop executive-ready presentations, and communicate project progress, risks, and key insights to stakeholders and leadership. Facilitate joint workshops to surface hidden dependencies and resolve conflicts. Build trust and drive accountability through transparent communication and shared goals.

Process Improvement: Lead and contribute to process improvement activities to enhance the effectiveness and efficiency of PMO processes and project delivery while taking into consideration China’s toolsets and ways of working.

Mentoring & Support: Provide guidance, coaching, and support to project managers to improve their skills and ensure effective application of PMO processes and best practices.