Chief Operating Officer

Richmond, Virginia (In-Office) |Reports to: Chief Executive Officer| Full-Time, Executive About the Opportunity New Horizon Bank is building a different kind of financial institution — combining the relationship-driven foundation of community banking with the technology, speed, and innovation required for the future of financial services. The Chief Operating Officer (COO) will be responsible for building, scaling, and continuously improving the operational foundation that supports this vision. This leader will oversee the Bank's core operating infrastructure while partnering across the organization to launch new business lines, modernize processes, and create a scalable platform for growth. This role requires a builder mindset — someone who is energized by ambiguity, challenges conventional thinking, asks “why,” and has the ability to turn ideas into disciplined execution. The COO must be both strategic and hands-on: capable of designing the future while ensuring today's operations run with excellence. Reports to: Chief Executive Officer Location: Richmond, Virginia — this is an in-office executive role at the Bank's headquarters Classification: Full-time, executive officer Key Responsibilities Lead and transform the Bank's operational functions, including loan operations and deposit operations. Build scalable processes, workflows, systems, and accountability structures that support significant organizational growth. Drive operational efficiency through automation, technology adoption, process redesign, and continuous improvement. Establish operational metrics, service standards, and performance expectations. Ensure operational excellence while maintaining appropriate risk management and controls. Represent Operations in regulatory examinations and lead remediation of operational findings, ensuring the Bank's growth remains consistent with safety-and-soundness expectations. Business Transformation & New Initiatives Serve as the operational architect for strategic growth initiatives. Partner with Strategic Initiatives, Technology, Compliance, Risk, and business leaders to move ideas from concept to execution. Build the operational infrastructure required for emerging business lines, including: Payment innovation and payments infrastructure partnerships Core modernization Future technology-enabled banking solutions Develop repeatable frameworks for launching, scaling, and supporting new products and services. Identify operational challenges before they occur and build solutions. Retail Banking Operations Oversee retail branch operations and service delivery. Modernize the branch operating model to align with customer expectations and the Bank's strategic direction. Improve consistency, accountability, efficiency, and customer experience across locations. Provide executive oversight of corporate infrastructure functions, including: Information Technology Information Security Business Continuity Facilities Enterprise operational support functions Ensure these areas operate as strategic enablers of growth rather than administrative functions. The COO will be expected to: Challenge the status quo and ask “why?” Create clarity from ambiguity. Build processes where none exist. Balance innovation with safety and soundness. Operate with urgency and ownership. Remove obstacles for employees and customers. Develop scalable solutions rather than temporary fixes. Lead through influence across departments. Ideal Candidate Profile The successful candidate will demonstrate: Significant leadership experience in banking operations, fintech operations, payments, financial technology, or high-growth financial services. Proven ability building operational infrastructure during periods of growth and change. Strong understanding of banking operations, technology, regulatory expectations, and risk management. Experience leading cross-functional initiatives. Ability to translate strategy into execution. Entrepreneurial mindset combined with operational discipline. Personal Attributes Built on grit; driven by excellence. Naturally curious with a desire to solve difficult problems. High intellectual horsepower. Low ego, high ownership. Relentless focus on improvement. Bias toward action. Finds a way. Success Looks Like The COO will build an operating platform capable of supporting New Horizon Bank's growth from a community bank into a modern financial services platform — creating the systems, teams, and discipline required to scale without losing speed, innovation, or customer focus. #J-18808-Ljbffr New Horizon Bank