Training Operations Specialist

Job Description

Job Description

Description:

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for a Training and Operations Specialist to join our Denver/hybrid team.

The Training and Operations Specialist is responsible for coordinating and supporting the implementation and deployment of MGMA’S training and education products. This role collaborates with operations, editorial, and cross-functional teams to ensure efficient release, accurate configuration, and optimal performance across digital platforms.

Essential Functions:

• Collaborate across teams to manage deployment schedules and align with product timelines, on time, to specifications and with accuracy and efficiency.
• Use LMS, CRM, digital event technology, and web-based tools to execute product deployments
• Create, manage and execute project milestones, timelines and deliverables in accordance with each deployment. Communicate regularly with stakeholders to ensure operational requirements and business goals are met.
• Track and improve metrics related to deployment, support, and user experience
• Respond to questions and resolve issues related to training product operations
• Monitor platform performance and assist in system improvements to optimize delivery
• Expert level utilization in in training and educational platforms such as the customer relationship management (CRM) platform, learning management system (LMS), digital event technology and other web-based tools used.
• Echo the voice of product users inside the team to ensure positive user experiences for training product consumption.
• Set, track and proactively manage key metrics related to deployment processes, driving operational excellence.
• Other duties as required and necessary to ensure the success of the organization.

Supervisory duties:

• None.

Knowledge, skills, and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
• Intermediate proficiency in Microsoft Office and comfortability with LMS/CRM platform
• Extensive knowledge of Microsoft Project/Planner (or equivalent project management tools), OneNote, SharePoint and major operating systems (e.g., Windows).
• Excellent communication and stakeholder engagement skills
• High attention to detail and ability to work independently
• Analytical mindset and desire for continuous learning
• Considerable knowledge of project management processes, design, healthcare organizations and practices.
• Substantial knowledge of administration procedures, including awareness of project management techniques, tools and software.
• Capability to provide timely, accurate and relevant project and portfolio reporting as agreed.
• Ability to be flexible by adapting quickly to changing priorities.
• Models the highest standards of ethical behavior in an honest, ethical and professional way and sets an example for others to follow.
• Ability to quickly learn and be comfortable using the Association’s internal software system JIRA.
• Must be able to identify problems, research alternatives and achieve solutions.
• Must possess excellent verbal and written communications skills, including the ability to convey complex ideas. Exercises good judgment and creativity in all aspects of the job.
• Ability to coordinate and monitor the work activities of project teams and staff members.
• Must possess highly developed organizational skills and demonstrate high Emotional Intelligence skills.

Education:

• A Bachelor’s degree in Health or Business Administration, Communications, Instructional Design, Industrial Engineering , or related field required.
• A Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), or comparable project management certifications is preferred.

Experience:

• Three (3) years of experience in project management, healthcare, training, education, or a related field in a professional setting is required
• Knowledge of the healthcare industry and/or association experience is preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have valid driver's license.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor, professional office environment.
• Will need to attend conferences and MGMA events in various locations around the United States on a regular basis.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.
• Regular, predictable attendance is required.

Physical Activities:

The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:

• Ability to read, write, edit
• Ability to converse, discuss, convey
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.

While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:

• Ability to perceive, identify, recognize
• Ability to detect, determine, discern, judge
• Ability to assess, estimate, compare

This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc.

While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:

• Ability to operate PC/keyboard and other office productivity equipment
• Ability to position self to traverse/navigate around typical office setting
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.

Why Work for Us:

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience.

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

MGMA does not engage in immigration sponsorship or relocation assistance.

The application deadline is June15, 2026 . This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $65,000-$85,000 , depending on the skills, education, and experience of the candidate.

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