Service Greeter

Job Description

Job Description

About Us

Graff Toyota of Chesterton is a customer-focused automotive dealership committed to providing an outstanding service experience. We are looking for a friendly, reliable, and professional individual to be the first point of contact for our service customers.

Position Summary

The Service Greeter plays a key role in delivering a positive first impression. This person will welcome customers upon arrival, assist with the check-in process, and help ensure smooth communication between customers and service advisors.

Key Responsibilities

• Greet customers promptly and professionally as they arrive in the service lane
• Direct vehicles to the appropriate service area
• Gather basic customer and vehicle information and relay it to service advisors
• Assist with scheduling or confirming service appointments
• Answer basic questions and provide excellent customer service
• Maintain a clean, organized, and welcoming service drive area
• Coordinate with service advisors and technicians to ensure efficient workflow
• Offer refreshments or amenities to waiting customers 

Qualifications

• Friendly, outgoing personality with strong communication skills
• Customer service experience preferred (automotive experience a plus, but not required)
• Ability to work in a fast-paced environment
• Professional appearance and demeanor
• Valid driver’s license and ability to safely move vehicles if needed
• Basic computer and data entry skills

What We Offer

• Competitive pay
• Flexible scheduling 
• Opportunities for advancement within the dealership
• Positive team environment
• Employee discounts and benefits